Oak Furnitureland dispute
Copy of email sent, they replied saying they are sticking to their £40 refund, plus £50 in store voucher - is this fair? I’m loathe to accept, particularly the in store voucher!
It was agreed you would deliver to me on 29 November 2023. I emailed you on the 28 November enquiring as to when my delivery slot would be as I had received no notification, as assured in my contract. I did not receive a reply.
You failed to deliver to me and I had to wait for 40 minutes to get through, to receive a voice mail back informing me at 3.30pm that my sofa was not loaded onto the delivery van.
I took a day off work at the rate of £175 so suffered consequential loss as a result of your non-delivery breach of contract.
I rearranged a delivery date of 14 December 2023. The delivery men apparently could not fit the sofa through the door to my flat, so left it in the downstairs hall way informing me I would need someone to take part of the door frame out in order to get the sofa into my home. I arranged for a builder, at a cost of £40 who, singlehandedly, managed to get the sofa in, without having to dismantle my door. This is another failed delivery
On calling to notify you, I was told I could expect a £40 reimbursement for the second failed delivery and a £50 store credit for the no show. I have completely lost faith in Oak Furnitureland, and seeing as all items have to be delivered, I think you may understand that I do not want to go through the delivery process with you again, so the store credit is of no value to me.
I would like full delivery reimbursement at the cost of £69.99, together with a £70 gesture of goodwill for my loss of earnings, unnecessary hiring of a maintenance man and the time and stress shopping with Oak Furnitureland has cause me.
I am writing to claim £139.99 from you, which I consider to be fair and reasonable.
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