AEG. Worthless Warranty.

Mrisgruntled

I purchased a new dishwasher directly from AEG. The unit was installed correctly and in August we started to use it. All went well until I realized some crockery was being touched by the ceiling spray arm. The upper spray arm can only be viewed if one gets on their hands and knees and looks up into the machine. Something I imagine no-one does normally? The upper spray arm was hanging down, and not attached to the ceiling of the machine. Reporting this to AEG I was astonished to be told that all the plastic fittings (spray arms and pipework) in my brand new machine were not covered by the warranty. I was asked to pay £169 for an engineer to investigate and fix. He duly arrived, but not having been properly briefed by AEG had the wrong parts. A second visit was required. It transpired that the locking nut on the outside of the integrated machine was missing. The spray arm had never been secured in place. This was a manufacturing error. However, AEG washed their hands of any responsibility because I should have reported it within 28 days of delivery. So a machine that was not fit for purpose had to be repaired only after I paid for AEG to fix it. Shoddy, expensive and service and a valueless warranty from an inconsiderate company. I warned them that as a consequence I would report them to social media and the press to undermine future sales. They were indifferent. Do not buy AEG.

km1500

probably a silly question but if the crockery in the upper tray is being hit by the rotating spray arm then that crockery surely should go in the bottom tray ie it is too tall for the top tray?

eskbanker

If you'd posted on here at the time, you'd have been advised how to invoke your (statutory) consumer rights instead of the (weaker) warranty provisions, so in all likelihood would have achieved a more positive outcome, as faults within the first six months are deemed to have been present at purchase, under the Consumer Rights Act 2015, and so must be repaired at the retailer's expense.

pinkshoes

Mrisgruntled said:

I purchased a new dishwasher directly from AEG. The unit was installed correctly and in August we started to use it. All went well until I realized some crockery was being touched by the ceiling spray arm. The upper spray arm can only be viewed if one gets on their hands and knees and looks up into the machine. Something I imagine no-one does normally? The upper spray arm was hanging down, and not attached to the ceiling of the machine. Reporting this to AEG I was astonished to be told that all the plastic fittings (spray arms and pipework) in my brand new machine were not covered by the warranty. I was asked to pay £169 for an engineer to investigate and fix. He duly arrived, but not having been properly briefed by AEG had the wrong parts. A second visit was required. It transpired that the locking nut on the outside of the integrated machine was missing. The spray arm had never been secured in place. This was a manufacturing error. However, AEG washed their hands of any responsibility because I should have reported it within 28 days of delivery. So a machine that was not fit for purpose had to be repaired only after I paid for AEG to fix it. Shoddy, expensive and service and a valueless warranty from an inconsiderate company. I warned them that as a consequence I would report them to social media and the press to undermine future sales. They were indifferent. Do not buy AEG.

If you'd claimed under the Consumer Rights Act from the retailer instead of under the warranty it would have been repaired or replaced free of charge...

Did you buy direct from AEG?

eskbanker

pinkshoes said:

Mrisgruntled said:

I purchased a new dishwasher directly from AEG. [...]

Did you buy direct from AEG?

^ Harshly edited!

pinkshoes

eskbanker said:

pinkshoes said:

Mrisgruntled said:

I purchased a new dishwasher directly from AEG. [...]

Did you buy direct from AEG?

^ Harshly edited!

 I soooo missed that!

I struggle with blocks of text as it just appears as a shape to me and the words all merge together. Thank goodness for the invention of paragraphs!

TELLIT01

How long after purchase was the machine installed and first used?

AJB2024

 I bought a new build - all have AEG . The freezer fan motor kaput after 6 months went through resolver and got a new one installed free . Now after three years the temp has gone apparently a leak a very common fault with AEG freezers look at trustpilot . How can this company keep trading with this appalling record ? Where is the ombudsman ? Why do howdens insist in installing AEG in their kitchens ? I would touch them with a barge pole now . Shoddy poor quality and expensive . I note my local Curry’s didn’t have them
on show - I couldn’t even get an engineer willing to try and fix it !!! 

AJB2024

Sorry for the typos 

Okell

If you bought a new build and AEG appliances were part of the package you would be better off posting here:  House buying, renting & selling — MoneySavingExpert Forum