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Civil Enforcement Ltd PCN

Long story, this has been going on since August.
I parked in a car park in August in Worksop for about half an hour. The machine didn't take card so I had to call an automated system.
I firstly called from my phone but their system wouldn't recognise that I was selecting numbers as requested. I then called from my son's phone, gave personal details, bank details and requested parking for one hour. I then received a text after the call asking me to confirm my number plate which I did immediately at 15.03. I then received a message saying your parking hasn't been booked but then after that I received a message saying thank you for updating your vehicle details so I took this as a delay in the system.
Some time after I received a PCN stating I hadn't paid for parking. I checked my bank account and they had taken 0.01p instead of £1 for the hour.
I appealed and sent 3 pieces of evidence because that's all their system would allow me to upload. I then received an email asking for the phone numbers used but they didn't give me an email address or phone number to provide it. The email address they had contacted me on was a no-reply.
I went to POPLA who declined that appeal because they said I was parked for 12 minutes before paying for parking and I had to pay within 10 minutes. The reason I didn't pay within 10 minutes was because I spent all that time trying to pay for parking through their automated system. The call where I thought I'd paid for parking was 6 minutes 40 seconds long.
I went to BPA and they said they couldn't help and gave me a link to the parking company's complaints page.
I went over it all again in a complaint to the parking company and they said again that they asked for the phone numbers and didn't get them, I again told them they didn't give me any contact details. I send them all evidence again and they wrote back saying there was nothing wrong with their system and that they didn't receive the text message until 15.16 when I sent it at 15.03. Them getting the text delayed is not my fault and I did have a confirmation text stating my vehicle details had been updated. I told them to take me to court and they simply replied with see previous decision and now refuse to talk to me about it.
I've only just found out today that Civil Enforcement Ltd don't own the car park and are representing the company who do, but they haven't sent me any details of who owns the car park.
What can I do now? Do I wait for them to take me to court? Can I still ignore it even though they've had correspondence from me? I can't afford for my credit rating to be affected by this and £100 is a lot of money to me as I'm a single parent in privately rented accommodation.
It doesn't matter who I go to, nobody is looking at the evidence correctly.
I have evidence of all calls, texts and the fact they only took 0.01p so had my bank details to take the payment.

Comments

  • Coupon-mad
    Coupon-mad Posts: 129,316
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    edited 22 December 2023 at 2:39PM
    I've only just found out today that Civil Enforcement Ltd don't own the car park 
    Of course they don't.  They never do.  

    Just ignore them.

    COMPLETELY IGNORE £170 DEMANDS.

    Come back next year if you get a court claim. Easy as pie to defend CEL claims.  Credit rating utterly unaffected.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Fantastic thank you so much. I've just found out its a Miners Welfare that owns it and it's creative car park that manages. The guy at the Miners Welfare said they get so many complaints about that place.
  • Coupon-mad
    Coupon-mad Posts: 129,316
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    Tox1s said:
    Fantastic thank you so much. I've just found out its a Miners Welfare that owns it and it's creative car park that manages. The guy at the Miners Welfare said they get so many complaints about that place.
    And they are going to cancel the PCN and end the contract as soon as possible?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Tox1s
    Tox1s Posts: 4
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    No they refused to speak to me about it and said the Miners Welfare shouldn't have given me their phone number.
    I've ignored civil enforcement since our last discussion but received a letter today stating I now owe them £140 and in 7 days I will owe them £170 plus costs, (what costs they don't explain).
    They also state they're "preparing to transfer this debt to our third-party collections agency."
  • Coupon-mad
    Coupon-mad Posts: 129,316
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    edited 19 January at 11:57AM
    Very good. Ignore.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Tox1s
    Tox1s Posts: 4
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    Newbie
    Okidoki! Will do. Thank you for your help.
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