Repairman broke my oven

imamutant

Hi,

My oven has been faulty for a while, but still worked as an oven. It wasn't in warranty anymore so I had someone from NAC repairs come out to fix it. The repair man couldn't fix it and instead actually broke it completely, so now it doesn't turn on. He apologised but I was then charged £100 for the call out fee. It seems ridiculous that I had to pay £100 for someone to come out and break my oven... Do I have any rights here? Would it be possible to get a refund? I have now had to buy a new oven.. Turned out to be a very expensive repair! Thanks

TELLIT01

What was the fault they came out to look at?  It's possible that simply removing a faulty, but working, part was enough to create a permanent fail.  That isn't the fault of the repair person.  Unless you can prove that isn't what happened I dont think you will get anywhere trying to claim against them.

HillStreetBlues

I think the old adage "Possession is nine-tenths of the law" stands here.
They are in possession of the money so it would be a battle to get it back, If you hadn't paid the battle would be the other way round.

Aylesbury_Duck

Need more information to determine if this was negligence, incompetence or just bad luck.  You'll hear similar stories of people taking their car for a service, repair or MOT and in the course of the work, a new failure arises or the car breaks down completely.

You'd need to provide evidence that the repair guy was negligent or incompetent.  That will probably involve getting another technician out to diagnose the new fault and give their opinion as to whether it was caused by the first technician's negligence.

PHK

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

user1977

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

HillStreetBlues

user1977 said:

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

If it was a loose connection shouldn't it been reconnected when put back together?

user1977

HillStreetBlues said:

user1977 said:

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

If it was a loose connection shouldn't it been reconnected when put back together?

Possibly, but it may have been something out of the scope of a simple repair. My point was a more general one that it could have been on its way out, for a reason which would be uneconomic to repair (or otherwise unreasonable to expect the repairperson to sort out), and so there isn't necessarily any negligence involved.

HillStreetBlues

user1977 said:

HillStreetBlues said:

user1977 said:

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

If it was a loose connection shouldn't it been reconnected when put back together?

Possibly, but it may have been something out of the scope of a simple repair. My point was a more general one that it could have been on its way out, for a reason which would be uneconomic to repair (or otherwise unreasonable to expect the repairperson to sort out), and so there isn't necessarily any negligence involved.

The OP should have been told what's wrong with it and why it can't be fixed, the OP hasn't given any details if that was the case.
Certainly a very old trick, take it apart, tut a few times, say it can't be repaired and cop the cash

RefluentBeans

HillStreetBlues said:

user1977 said:

HillStreetBlues said:

user1977 said:

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

If it was a loose connection shouldn't it been reconnected when put back together?

Possibly, but it may have been something out of the scope of a simple repair. My point was a more general one that it could have been on its way out, for a reason which would be uneconomic to repair (or otherwise unreasonable to expect the repairperson to sort out), and so there isn't necessarily any negligence involved.

The OP should have been told what's wrong with it and why it can't be fixed, the OP hasn't given any details if that was the case.
Certainly a very old trick, take it apart, tut a few times, say it can't be repaired and cop the cash

Or that the oven was beyond repair, and attempting to bodge a repair would be unsafe. These are often one of the biggest users of electricity (or gas) in the house, and if it isn’t safe to leave it in a semi-fixed bodgy way of repair, then it probably shouldn’t. 

Of course it could be a cow boy trader, but to assume that I think is misguided, especially on the lack of information in the original post. 

HillStreetBlues

RefluentBeans said:

HillStreetBlues said:

user1977 said:

HillStreetBlues said:

user1977 said:

PHK said:

It's also worth pointing out that as the cooker was faulty, the mere act of testing might have been enough to stop it working altogether. There might have been no negligence or incompetence involved. 

Yes, if there was e.g. a loose connection or similar, then the act of taking the appliance apart may have been the final straw.

If it was a loose connection shouldn't it been reconnected when put back together?

Possibly, but it may have been something out of the scope of a simple repair. My point was a more general one that it could have been on its way out, for a reason which would be uneconomic to repair (or otherwise unreasonable to expect the repairperson to sort out), and so there isn't necessarily any negligence involved.

The OP should have been told what's wrong with it and why it can't be fixed, the OP hasn't given any details if that was the case.
Certainly a very old trick, take it apart, tut a few times, say it can't be repaired and cop the cash

Or that the oven was beyond repair, and attempting to bodge a repair would be unsafe. These are often one of the biggest users of electricity (or gas) in the house, and if it isn’t safe to leave it in a semi-fixed bodgy way of repair, then it probably shouldn’t. 

Of course it could be a cow boy trader, but to assume that I think is misguided, especially on the lack of information in the original post. 

I agree it's either one or the other  and  we will never know which it is.

I'd had rather kept the money and let them proof they aren't.