In debt to EON

Hi all

This month my EON bill went up from £165 to £402

I contacted EON and they said I was around £3000 in debit to them so they'd increased the payment in order to help me pay it off.

I believe this is because I have been a bit useless at submitting gas readings, so they have been estimated (poorly), and recently they took a reading which showed way more usage than the estimate.

Also worth noting I was struggling to submit readings because the account was under an old work email address which i had no access to, but this is fixed now.

What are my options here? I can't afford to pay £400 per month and I can't afford to pay £3000 outright. I was wanting to change supplier to Octopus but now presumably can't until this mess is sorted.

Comments

  • MeteredOut
    MeteredOut Posts: 1,124
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    edited 13 December 2023 at 11:28AM
    It sounds like you accept the £3K debit is correct. Do you know how far that goes back? ie. is it to cover usage in the past year, or prior to that?

    Have a look at the Energy Ombudsman back-billing rules: 
    • You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before. This includes situations where a supplier increases your Direct Debit because it was set too low. Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago."
    https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-back-billing-rules

    The fact that you did not keep your email address up to date does not mean gas usage is not payable.

    But, energy suppliers have a duty to work with customers who will struggle to pay, so if all the debt is from the past 12 months, they should work with you to agree a DD amount you can afford to settle the balance.

    You will not be able to move to Octopus until you settle your EON bill.
  • tifo
    tifo Posts: 1,919
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    If you'd know before you might have been able to join this scheme https://www.eonnext.com/blog/winter-affordability-support-scheme but it's closed now.
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