Report Overcharging Issue with Lebara 3GB MSE Exclusive Monthly Plan

I recently signed up to the above plan for £0.99. But as soon as the automatic renewal kicked in, I was charged £4.40 rather than the MSE deal price. It took me a couple of months to realise I was overcharged. I rang up and got a refund. 

Apparently, there is a technical glitch in their system. So do check your payment history and make sure you are not overcharged. Hope they sort it out soon. It would be such a pain having to ring up every month to get a refund.

Comments

  • RufusMcDufus
    RufusMcDufus Posts: 10
    First Anniversary First Post
    Forumite
    Yep, same thing is happening to me. First month of overcharging I got on live chat and they refunded the difference. It's happened again and they've taken £4.40. This is getting tedious.
  • BadDebtor
    BadDebtor Posts: 153
    First Post First Anniversary Name Dropper Combo Breaker
    Forumite
    Thanks for the heads up, joining them after backing out of the voucher deal, it seems that we have people complaining not getting the £40 voucher and others complaining they got charged £40 for no legitimate reason.
  • PHK
    PHK Posts: 1,138
    First Anniversary First Post Name Dropper
    Forumite
    The other thing Lebara do is claim they haven't been able to take the payment (which means you lose the discount) 
    They are getting almost as bad as Lyca. 
Meet your Ambassadors

Categories

  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.1K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards