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Parking Penalty ticket by Parking Eye/LIDL - Who do I contact first please?

Dear Forumites,

I was recently hit with a ticket by Parking Eye while shopping in Lidl just before their closure at 10pm. Having completed my shopping (which took 24 minutes all in all) I headed to the vehicle and exited the car park but didn't realise I probably had to scan the ticket (hence why I received this ticket)? I didn't see the ticket terminals as they would normally be located after you've past the tills. On this occasion I remember only seeing the Security officer. I still have the receipt but wondering who to contact first (Parking Eye or Lidl Customer Services) to raise this with them with hope they'll cancel? Your views are much appreciated. Thank you.

Comments

  • Coupon-mad
    Coupon-mad Posts: 129,451
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    As per the NEWBIES thread. PLAN A FIRST.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • binao
    binao Posts: 666
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    edited 9 December 2023 at 11:31PM
    Send copies of your receipt plus a simple appeal stating you was a Lidl customer when parking.

    Lidl is running out of cp space due to increased footfall.
  • Philou
    Philou Posts: 34
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    As per the NEWBIES thread. PLAN A FIRST.
    Complaint just sent off few mins ago. Will look out for their response and will update here thereafter. Thank you.

  • Philou
    Philou Posts: 34
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    Hi All, as promised, I want to update you all that the Parking CN has been cancelled by Lidl itself. They did mention they did it on this occasion only! Shall I post the response here or somewhere else, if useful to others?
    Thank you Coupon-mad & Binao!! :)
  • Umkomaas
    Umkomaas Posts: 41,149
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    Philou said:
    Hi All, as promised, I want to update you all that the Parking CN has been cancelled by Lidl itself. They did mention they did it on this occasion only! Shall I post the response here or somewhere else, if useful to others?
    Thank you Coupon-mad & Binao!! :)
    Good outcome @Philou, well done.  Would you please post a short synopsis and a link to this original thread in the following one. 

    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
  • Philou
    Philou Posts: 34
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    Hello All,

    My apologies for the delay in getting back. I have now posted my original letter to Lidl and their response for the benefit of users.
    Umkomaas - I used your link to do that...let me know if this is good please. thanks

    Thank you all once again
  • Coupon-mad
    Coupon-mad Posts: 129,451
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    edited 29 December 2023 at 2:10AM
    That's a great result, although we are very unhappy with Lidl not realising that they are (we believe) losing a fair amount of repeat customers, due to allowing an ANPR aggressive litigator on site.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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