BT “Loyalty Penalty Contracts”.

Neil_Jones

Drumslinger said:

Hoenir said:

Drumslinger said:

My partner works in the NHS saving lives. It’s a full on job and she gets very little time to herself especially when you add in her daily 50 mile commute.

I have empathy for you as my partner was an on call NHS manager for many years. Many people lead extremely busy lives. Travelling distance to a place of work is a personal choice.  Unfortunately irreverent though in attempting to pass blame onto BT. 

You think it’s acceptable for BT to increase monthly payments to £78.50? Around £50 per month more than others are paying?

So do something about it.  Complaining on a public forum isn't going to get the price down.

If you/she wants the better price that badly then sit in the queue, its not like you're being charged for it, it says on the link I posted, calls to the 0330 number are free on the BT network, so it will only cost the time.

400ixl

You have it the wrong way around. The standard price is the £78.50 and you take fixed term contracts 18 months or 2 years for example at a discounted rate. When that discounted period runs out you either take a new one or return to the standard rate again.

So if you haven't actively managed your account for 2 years then you are pretty certain to be on the standard rate which will be expensive.

Unfortunately this is one of those cases where she has to take responsibility for her own inaction. Given this can all be done online very easily in a matter of 5 minutes there isn't really a big time drain. Does she just renew her car insurance every year without checking she is getting a good deal?

Drumslinger

Neil_Jones said:

Drumslinger said:

Hoenir said:

Drumslinger said:

My partner works in the NHS saving lives. It’s a full on job and she gets very little time to herself especially when you add in her daily 50 mile commute.

I have empathy for you as my partner was an on call NHS manager for many years. Many people lead extremely busy lives. Travelling distance to a place of work is a personal choice.  Unfortunately irreverent though in attempting to pass blame onto BT. 

You think it’s acceptable for BT to increase monthly payments to £78.50? Around £50 per month more than others are paying?

So do something about it.  Complaining on a public forum isn't going to get the price down.

If you/she wants the better price that badly then sit in the queue, its not like you're being charged for it, it says on the link I posted, calls to the 0330 number are free on the BT network, so it will only cost the time.

She already has a better deal. £28.99. We’ve spent hours on the phone to them these past two weeks. Her new deal actually kicked in today with the arrival and installation of her new Broadband equipment.
However, I’m sure many people are unaware of their contracts having expired and charges soaring to scandalous levels.

Drumslinger

400ixl said:

You have it the wrong way around. The standard price is the £78.50 and you take fixed term contracts 18 months or 2 years for example at a discounted rate. When that discounted period runs out you either take a new one or return to the standard rate again.

So if you haven't actively managed your account for 2 years then you are pretty certain to be on the standard rate which will be expensive.

Unfortunately this is one of those cases where she has to take responsibility for her own inaction. Given this can all be done online very easily in a matter of 5 minutes there isn't really a big time drain. Does she just renew her car insurance every year without checking she is getting a good deal?

Yes. Up until a couple of years ago she just let her car and home insurance auto-renew until I drew her attention to the fact Santander were charging her £660 per year. I found her a deal with Direct Line for £270.
Were you one of the people who clapped for the NHS during the pandemic and are now slating a massively overworked staff member for not having the time to check her Direct Debits?

bristolleedsfan

Drumslinger said:

Neil_Jones said:

Drumslinger said:

Hoenir said:

Drumslinger said:

My partner works in the NHS saving lives. It’s a full on job and she gets very little time to herself especially when you add in her daily 50 mile commute.

I have empathy for you as my partner was an on call NHS manager for many years. Many people lead extremely busy lives. Travelling distance to a place of work is a personal choice.  Unfortunately irreverent though in attempting to pass blame onto BT. 

You think it’s acceptable for BT to increase monthly payments to £78.50? Around £50 per month more than others are paying?

So do something about it.  Complaining on a public forum isn't going to get the price down.

If you/she wants the better price that badly then sit in the queue, its not like you're being charged for it, it says on the link I posted, calls to the 0330 number are free on the BT network, so it will only cost the time.

She already has a better deal. £28.99. We’ve spent hours on the phone to them these past two weeks. Her new deal actually kicked in today with the arrival and installation of her new Broadband equipment.

What package/name of Broadband speed is she getting for £28.99 

Neil_Jones

Drumslinger said:

Neil_Jones said:

Drumslinger said:

Hoenir said:

Drumslinger said:

My partner works in the NHS saving lives. It’s a full on job and she gets very little time to herself especially when you add in her daily 50 mile commute.

I have empathy for you as my partner was an on call NHS manager for many years. Many people lead extremely busy lives. Travelling distance to a place of work is a personal choice.  Unfortunately irreverent though in attempting to pass blame onto BT. 

You think it’s acceptable for BT to increase monthly payments to £78.50? Around £50 per month more than others are paying?

So do something about it.  Complaining on a public forum isn't going to get the price down.

If you/she wants the better price that badly then sit in the queue, its not like you're being charged for it, it says on the link I posted, calls to the 0330 number are free on the BT network, so it will only cost the time.

She already has a better deal. £28.99. We’ve spent hours on the phone to them these past two weeks. Her new deal actually kicked in today with the arrival and installation of her new Broadband equipment.
However, I’m sure many people are unaware of their contracts having expired and charges soaring to scandalous levels.

Well that's their problem.  If people can't be bothered to get new deals and happy to pay full whack than quite frankly they deserve to pay through the nose for their own apathy.  That's how the market works, they hope you forget about your deal and you roll onto <some insane> amount a month.

Drumslinger

bristolleedsfan said:

Drumslinger said:

Neil_Jones said:

Drumslinger said:

Hoenir said:

Drumslinger said:

My partner works in the NHS saving lives. It’s a full on job and she gets very little time to herself especially when you add in her daily 50 mile commute.

I have empathy for you as my partner was an on call NHS manager for many years. Many people lead extremely busy lives. Travelling distance to a place of work is a personal choice.  Unfortunately irreverent though in attempting to pass blame onto BT. 

You think it’s acceptable for BT to increase monthly payments to £78.50? Around £50 per month more than others are paying?

So do something about it.  Complaining on a public forum isn't going to get the price down.

If you/she wants the better price that badly then sit in the queue, its not like you're being charged for it, it says on the link I posted, calls to the 0330 number are free on the BT network, so it will only cost the time.

She already has a better deal. £28.99. We’ve spent hours on the phone to them these past two weeks. Her new deal actually kicked in today with the arrival and installation of her new Broadband equipment.

What package/name of Broadband speed is she getting for £28.99 

Not sure. Fibre 1 or 2 plus phone line. All calls are chargeable but it only would be used in an emergency as she uses her mobile.

la531983

Drumslinger said:

400ixl said:

You have it the wrong way around. The standard price is the £78.50 and you take fixed term contracts 18 months or 2 years for example at a discounted rate. When that discounted period runs out you either take a new one or return to the standard rate again.

So if you haven't actively managed your account for 2 years then you are pretty certain to be on the standard rate which will be expensive.

Unfortunately this is one of those cases where she has to take responsibility for her own inaction. Given this can all be done online very easily in a matter of 5 minutes there isn't really a big time drain. Does she just renew her car insurance every year without checking she is getting a good deal?

Yes. Up until a couple of years ago she just let her car and home insurance auto-renew until I drew her attention to the fact Santander were charging her £660 per year. I found her a deal with Direct Line for £270.
Were you one of the people who clapped for the NHS during the pandemic and are now slating a massively overworked staff member for not having the time to check her Direct Debits?

You can support the NHS and support moneysaving at the same time you know, the two aren't mutually exclusive. 

She has had 6 years, during which time she has likely had 2 days off a week and about a month's annual leave in each of those 6 years. Trying to garner sympathy with the NHS line is, well, meh.

Banks, insurers and utility companies aren't social workers. 

giraffe69

I think BT's prices if you haven't renewed a contract are very high. In my case (still with BT!) they sent me a reminder as they have each time my contract is close to being up to prod me and encourage me to renew. Even if they didn't I'd log the date in my calendar. I agree it takes time and persistence and, of course, broadband & telephone are ony one utility to deal with. Playing the NHS card loses all sympathy from me. It isn't hard to keep a list on paper or electronically according to choice and renewing without discussion on an online BT account is trivial(if not the most economic way to do it) so the extra payment of £50 per month is totally self induced IMO.

Flugelhorn

Busy people can fit a lot into a week. I worked 50-60 hours / week in NHS and still managed to look for good deals in financial matters - often had multiple jobs and had to keep track of payments (some self employed) and tax matters, BB was just another on the list