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Halifax Debit Card Declined

LindsayT
Posts: 246 Forumite

I was in my local Lidl yesterday where I shop often. Tapped my card, cashier said it hadn't worked and I needed to put the card in with PIN. Did that, card declined. Tried again, card declined. I knew the money was in the account and that I'd put in the right PIN.
Phoned Halifax when I got home. After going through security, the lady I spoke to said they had to make sure it was me using the card and would have to put me through to anti fraud dept.
After holding on for around 45 minutes, someone finally answered. He checked the last few transactions and asked if I recognised them, which I did. He then asked my phone number and who my energy is with, which I told him.
He said he would now take the block off the card. I asked why there was a block, he said there is so much fraud these days and they needed to know it was me using the card.
This has never happened to me before, so had trouble buying that reason/excuse as I had used the PIN. In all, I was on the phone for over an hour.
Just wondered if this has happened to anyone else with Halifax or someone else and what the outcome was or what people think?
Phoned Halifax when I got home. After going through security, the lady I spoke to said they had to make sure it was me using the card and would have to put me through to anti fraud dept.
After holding on for around 45 minutes, someone finally answered. He checked the last few transactions and asked if I recognised them, which I did. He then asked my phone number and who my energy is with, which I told him.
He said he would now take the block off the card. I asked why there was a block, he said there is so much fraud these days and they needed to know it was me using the card.
This has never happened to me before, so had trouble buying that reason/excuse as I had used the PIN. In all, I was on the phone for over an hour.
Just wondered if this has happened to anyone else with Halifax or someone else and what the outcome was or what people think?
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Comments
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LindsayT said:I was in my local Lidl yesterday where I shop often. Tapped my card, cashier said it hadn't worked and I needed to put the card in with PIN. Did that, card declined. Tried again, card declined. I knew the money was in the account and that I'd put in the right PIN.
Phoned Halifax when I got home. After going through security, the lady I spoke to said they had to make sure it was me using the card and would have to put me through to anti fraud dept.
After holding on for around 45 minutes, someone finally answered. He checked the last few transactions and asked if I recognised them, which I did. He then asked my phone number and who my energy is with, which I told him.
He said he would now take the block off the card. I asked why there was a block, he said there is so much fraud these days and they needed to know it was me using the card.
This has never happened to me before, so had trouble buying that reason/excuse as I had used the PIN. In all, I was on the phone for over an hour.
Just wondered if this has happened to anyone else with Halifax or someone else and what the outcome was or what people think?0 -
And its a good reason why you should have multiple cards.4
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@la531983 Maybe a good reason for you. Not for me, I paid in cash and if I didn't have enough cash on me, the friend who takes me would've paid for me.
@MattMattMattUK I totally agree with the last part of your post. What I don't understand is why it flagged up as fraud when I used the PIN and it's a store I'm regularly in. I could understand if was a store I don't regularly visit. In fact last Saturday, I used the card in this same store and 2 stores in the next town. That didn't flag up. Unless it's just one of those things that have no real reasoning.1 -
LindsayT said:@la531983 Maybe a good reason for you. Not for me, I paid in cash and if I didn't have enough cash on me, the friend who takes me would've paid for me.
@MattMattMattUK I totally agree with the last part of your post. What I don't understand is why it flagged up as fraud when I used the PIN and it's a store I'm regularly in. I could understand if was a store I don't regularly visit. In fact last Saturday, I used the card in this same store and 2 stores in the next town. That didn't flag up. Unless it's just one of those things that have no real reasoning.
Its still very prudent having a 2nd account somewhere anyway. We see numerous threads on here from people who have had their accounts actually fully frozen for fraud checks, and they come on here saying they have no access to any of their money for weeks.6 -
MattMattMattUK said:LindsayT said:I was in my local Lidl yesterday where I shop often. Tapped my card, cashier said it hadn't worked and I needed to put the card in with PIN. Did that, card declined. Tried again, card declined. I knew the money was in the account and that I'd put in the right PIN.
Phoned Halifax when I got home. After going through security, the lady I spoke to said they had to make sure it was me using the card and would have to put me through to anti fraud dept.
After holding on for around 45 minutes, someone finally answered. He checked the last few transactions and asked if I recognised them, which I did. He then asked my phone number and who my energy is with, which I told him.
He said he would now take the block off the card. I asked why there was a block, he said there is so much fraud these days and they needed to know it was me using the card.
This has never happened to me before, so had trouble buying that reason/excuse as I had used the PIN. In all, I was on the phone for over an hour.
Just wondered if this has happened to anyone else with Halifax or someone else and what the outcome was or what people think?
The anti-fraud measures are there to protect the bank, not you.0 -
@LindsayT said:@la531983 Maybe a good reason for you. Not for me, I paid in cash and if I didn't have enough cash on me, the friend who takes me would've paid for me.
@MattMattMattUK I totally agree with the last part of your post. What I don't understand is why it flagged up as fraud when I used the PIN and it's a store I'm regularly in. I could understand if was a store I don't regularly visit. In fact last Saturday, I used the card in this same store and 2 stores in the next town. That didn't flag up. Unless it's just one of those things that have no real reasoning.
The point made by others of having other accounts is a 'straw man' argument and is not relevant.0 -
I've had this happen to me twice. Once with Halifax where my card was blocked after trying to use it on the Argos website and subsequently instore and once where I switched my current account to Natwest who opened my account and then froze all my funds as I had failed the identity checks!! (Beggars belief they'd open an account when they suspect the holder isn't who they say they are!).
In both instances I got compensation, totalling I believe about £500 for inconvenience/embarrassment etc.0 -
[Deleted User] said:MattMattMattUK said:LindsayT said:I was in my local Lidl yesterday where I shop often. Tapped my card, cashier said it hadn't worked and I needed to put the card in with PIN. Did that, card declined. Tried again, card declined. I knew the money was in the account and that I'd put in the right PIN.
Phoned Halifax when I got home. After going through security, the lady I spoke to said they had to make sure it was me using the card and would have to put me through to anti fraud dept.
After holding on for around 45 minutes, someone finally answered. He checked the last few transactions and asked if I recognised them, which I did. He then asked my phone number and who my energy is with, which I told him.
He said he would now take the block off the card. I asked why there was a block, he said there is so much fraud these days and they needed to know it was me using the card.
This has never happened to me before, so had trouble buying that reason/excuse as I had used the PIN. In all, I was on the phone for over an hour.
Just wondered if this has happened to anyone else with Halifax or someone else and what the outcome was or what people think?
The anti-fraud measures are there to protect the bank, not you.0 -
dealyboy said:
The point made by others of having other accounts is a 'straw man' argument and is not relevant.7 -
dealyboy said:
The point made by others of having other accounts is a 'straw man' argument and is not relevant.
You've misunderstood what 'straw man' argument means.6
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