OAkfurniture land delivery

Janicej94

Hi Everyone 
I purchased a sofa in August and waited for the delivery at the allted time. it never turned up after numerous phone calls i received it a week later. the delivery drivers told me that the ones who should have delivered it don't like driving in my area. 

I was given a voucher for £200. so i then thought it's probably a one off I'll buy a bed using the voucher and add another £300 to it. 

the bed was ddue today and AGAIN it has not turned up. this time in they offered me £29.99 now that is laughable. I have had to take a day off work and ca't have my bed for another week meaning im sleeping on thr floor. 

Customer relations said they won't offer anymore and if i cancel the order they will only refund my £300 but not the £200 i had in the voucher. I asked if they can give me a voucher and take it off the current purchase therefore refunding me some of my money. but they said they don't do refunds although they already said they would refund the £29.99. 

whats my consumer rights regarding this?

Alderbank

The sofa purchase is over and done. The bed is a new, separate purchase.

You purchased with a voucher and £300. You rights are to wait for delivery or to cancel. If you cancel you are entitled to the £300 back, as offered, plus whatever are the terms and conditions of the voucher.

What are those T&Cs?

ETA: I don't think the voucher was contractual. You didn't pay anything for it. It was a voluntary goodwill gift to say 'sorry about the inconvenience'. But you are entitled to it now, subject to the t&cs.

Aylesbury_Duck

Janicej94 said:

Hi Everyone 
I purchased a sofa in August and waited for the delivery at the allted time. it never turned up after numerous phone calls i received it a week later. the delivery drivers told me that the ones who should have delivered it don't like driving in my area. 

I was given a voucher for £200. so i then thought it's probably a one off I'll buy a bed using the voucher and add another £300 to it. 

the bed was ddue today and AGAIN it has not turned up. this time in they offered me £29.99 now that is laughable. I have had to take a day off work and ca't have my bed for another week meaning im sleeping on thr floor. 

Customer relations said they won't offer anymore and if i cancel the order they will only refund my £300 but not the £200 i had in the voucher. I asked if they can give me a voucher and take it off the current purchase therefore refunding me some of my money. but they said they don't do refunds although they already said they would refund the £29.99. 

whats my consumer rights regarding this?

I don't think £30 is laughable, and I think the original £200 voucher is quite generous for a delay of only one week.  It was your choice to dispose of your old bed before the new one arrived.  What actual loss have you suffered?  Is your leave paid leave?  

When you say they've already offered to refund you "the £29.99", is that the delivery charge?

As for your consumer rights, it appears that the £200 voucher was a gesture of goodwill to put towards a new purchase.  Presumably they think by cancelling, you're seeking to convert that into cash, so they're not letting you.  I don't see anything wrong with that.  If you cancel, you get a refund of the delivery charge (which it looks like they've offered already) and the £300 you paid for the bed.  In other words, you're even on the bed transaction (you get back what you paid), you're already even on the sofa transaction (you paid for a sofa and got it), so your only "loss" is a £200 voucher which you're declining to use and which wasn't a legal entitlement, simply a gesture of goodwill.

Given that the sofa arrived a week after the first delivery date, isn't your best course of action to wait and see if the bed arrives soon?  You need a bed after all, and you'd be getting a £500 bed for £300, as opposed to cancelling and having only £300 to find a bed from elsewhere.  Sometimes, no matter what your rights might be (or are perceived to be), the pragmatic course of action is to be a little more patient.

HillStreetBlues

What you could do if you so wanted is get bed redelivered and then claim for actual lose.
If you can show that by not turning up the first time caused lost of income then you can claim for that.
https://www.moneysavingexpert.com/reclaim/delivery-rights/
If you take time off work and they don't show, claim compensation. For larger deliveries, if you stay in, taking time off work, then you may be entitled to compensation for your time