Worcester Warriors administration

paddyisis

I'm hoping someone can help please. In June 2022 I purchased an adult and child season ticket for worcester warriors rugby club costing over £300, my partner bought a carparking pass for the club a few weeks later costing around £200, both purchased by credit card. We went to see one match in September 22 at the start of the season and shortly afterwards they went into administration. We both received a few, very complicated letters from the administrator but they didn't ask us to do anything, we assumed (possibly foolishly) that we'd get at least a partial refund of what we paid. We've received nothing and it's obviously been quite a while now. Is there anything we can do to reclaim some of the money?

MorningcoffeeIV

A simple chargeback is the easiest route.

SiliconChip

MorningcoffeeIV said:

A simple chargeback is the easiest route.

It's worth trying but I think it's likely to be out of time, so it may be necessary to go the S75 route (I'm unsure if the child season ticket would have cost more than £100, if not then it'll be excluded from S75). I doubt whether anything more than a few pence in the pound will be issued by the receivers. I'm glad that I decided not to renew my season ticket for that year but just to buy tickets for each match that I wanted to go to, which in the end was the one game that the OP went to.

born_again

Will not be out of time as this is a ongoing service purchase, so time limit would be 540 days from debit date to be out of time

caprikid1

"A simple chargeback is the easiest route."

I suspect they are far down the list of creditors , with Staff and the Bank being above them.  I suspect a charge back will have no route to go in terms of retrieving the money.

Try everything possible but i suspect the money is lost.

Worcester Warriors - ST Refunds (rugbynetwork.net)

Some people have successfully achieved a chargeback but you may have left it too late now.

Still worth a go.

SiliconChip

born_again said:

Will not be out of time as this is a ongoing service purchase, so time limit would be 540 days from debit date to be out of time

Although 540 days is often mentioned in posts the MSE Chargeback guide only states that is longest possible period after the date of the initial transaction. What the MSE guide does says is this:

"However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches, the 120 day time limit begins once you were due to receive the goods or service."

It doesn't make clear what the relevant future date might be for a season ticket, but if it's the first game, then that was in September 2022, and if it's the final game of the season then that would have been in probably May 2023, and in both cases it's well past 120 days now. Had the ticket been valid until, say, August 2023, then 120 days from then might well have been inside the 540 days, but it wasn't.

As @caprikid1 points out there really isn't any money to claw back now, so I stand by my suggestion that S75 is likely to be the successful route to claim.

DullGreyGuy

caprikid1 said:

"A simple chargeback is the easiest route."

I suspect they are far down the list of creditors , with Staff and the Bank being above them.  I suspect a charge back will have no route to go in terms of retrieving the money.

Try everything possible but i suspect the money is lost.

Worcester Warriors - ST Refunds (rugbynetwork.net)

Some people have successfully achieved a chargeback but you may have left it too late now.

Still worth a go.

The money for the chargeback comes from their merchant bank, it's the merchant bank's problem if they can get it back from their customer or not. 

born_again

SiliconChip said:

born_again said:

Will not be out of time as this is a ongoing service purchase, so time limit would be 540 days from debit date to be out of time

Although 540 days is often mentioned in posts the MSE Chargeback guide only states that is longest possible period after the date of the initial transaction. What the MSE guide does says is this:

"However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches, the 120 day time limit begins once you were due to receive the goods or service."

It doesn't make clear what the relevant future date might be for a season ticket, but if it's the first game, then that was in September 2022, and if it's the final game of the season then that would have been in probably May 2023, and in both cases it's well past 120 days now. Had the ticket been valid until, say, August 2023, then 120 days from then might well have been inside the 540 days, but it wasn't.

As @caprikid1 points out there really isn't any money to claw back now, so I stand by my suggestion that S75 is likely to be the successful route to claim.

MSE guide misses out a lot.
This is a ongoing service, as it is a season ticket. So OP would be owed a % of the cost. 
Carpark could be a different issue, depending on T/C & who actually owns it, & if it is still usable even given club is in administration.

@caprikid1 Is missing the fact (or no one would ever get any money back when a retailer fails via chargeback) that any refunds come from retailer merchant bank. How they get it back is up to them.

SiliconChip

born_again said:

SiliconChip said:

born_again said:

Will not be out of time as this is a ongoing service purchase, so time limit would be 540 days from debit date to be out of time

Although 540 days is often mentioned in posts the MSE Chargeback guide only states that is longest possible period after the date of the initial transaction. What the MSE guide does says is this:

"However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches, the 120 day time limit begins once you were due to receive the goods or service."

It doesn't make clear what the relevant future date might be for a season ticket, but if it's the first game, then that was in September 2022, and if it's the final game of the season then that would have been in probably May 2023, and in both cases it's well past 120 days now. Had the ticket been valid until, say, August 2023, then 120 days from then might well have been inside the 540 days, but it wasn't.

As @caprikid1 points out there really isn't any money to claw back now, so I stand by my suggestion that S75 is likely to be the successful route to claim.

MSE guide misses out a lot.
This is a ongoing service, as it is a season ticket. So OP would be owed a % of the cost. 

Yes, but it's an ongoing service that ended in May 2023, so more than 120 days ago. What percentage do you think the OP would be entitled to now, and on what basis? Perhaps you could link to the detailed rules (I looked but Visa's website was even sketchier than MSE, putting the onus for time limits on the card issuer, and we don't know who that is).

born_again

The ongoing service will end @ the last game covered by season ticket (subject to being within 540 days of debit date). Not when they went into administration.
Refund would be based on number of games paid for upfront, & how many covered by season ticket @ point of administration.
So if 20 games paid for & 10 played, then a 50% refund.

Can't link to Visa rules as all on internal systems.

TELLIT01

My understanding is that the people who owned the club had a very complex financial setup which effectively left the club with no assets to be claimed against.