Incurring Standing Charges while the house is disconnected from grid

Singlespeeder

Eldi_Dos said:

Singlespeeder said:

We eventually pay the whopping £2700 reconnection fee and have a new feed dug and connected on the 6th November.

Would landlords insurance not cover this.

Dad's insurance didn't pay out at all for anything, Dad was old skool, was happy with cash (insurance wasn't) so they skanked out of paying. 

Eldi_Dos

Singlespeeder said:

Eldi_Dos said:

Was the new feed connected to the existing meter.
It may be no new meter which is influencing the standing charge being sought.

New physical meter fitted in different location. Still has the same MPAN  though.

In that case I would go with mmmmikeys suggestion and go through customer service see if they make goodwill gesture.

Eldi_Dos

Singlespeeder said:

Eldi_Dos said:

Singlespeeder said:

We eventually pay the whopping £2700 reconnection fee and have a new feed dug and connected on the 6th November.

Would landlords insurance not cover this.

Dad's insurance didn't pay out at all for anything, Dad was old skool, was happy with cash (insurance wasn't) so they skanked out of paying. 

Highlights the importance of having correct insurance, if property had burned down would it have been a uninsured loss.

Keep_pedalling

Singlespeeder said:

Eldi_Dos said:

Singlespeeder said:

We eventually pay the whopping £2700 reconnection fee and have a new feed dug and connected on the 6th November.

Would landlords insurance not cover this.

Dad's insurance didn't pay out at all for anything, Dad was old skool, was happy with cash (insurance wasn't) so they skanked out of paying. 

Insistence on cash is probably why he ended up renting his house to criminals. It really is not worth wasting you energy on this for such a small amount of money especially where a large inheritance is involved.

400ixl

Were Octopus aware the power had been cut off during that period? Did you inform them at the time, or were you relying onNational Grid to do that?

If you told them, did you agree that would mean no standing charges would be applied?

Reed_Richards

Eldi_Dos said:

Singlespeeder said:

Eldi_Dos said:

Singlespeeder said:

We eventually pay the whopping £2700 reconnection fee and have a new feed dug and connected on the 6th November.

Would landlords insurance not cover this.

Dad's insurance didn't pay out at all for anything, Dad was old skool, was happy with cash (insurance wasn't) so they skanked out of paying. 

Highlights the importance of having correct insurance, if property had burned down would it have been a uninsured loss.

Given that the the electricity supply was probably being overloaded, it's a good thing that this didn't cause a fire.

Singlespeeder

Keep_pedalling said:

Singlespeeder said:

Eldi_Dos said:

Singlespeeder said:

We eventually pay the whopping £2700 reconnection fee and have a new feed dug and connected on the 6th November.

Would landlords insurance not cover this.

Dad's insurance didn't pay out at all for anything, Dad was old skool, was happy with cash (insurance wasn't) so they skanked out of paying. 

Insistence on cash is probably why he ended up renting his house to criminals. It really is not worth wasting you energy on this for such a small amount of money especially where a large inheritance is involved.

Dad didn't insist on cash, but tried to be accommodating if the tenants wanted to pay in cash. 
He would be pretty trusting and always believe people are good, I guess it left him open to this sort of abuse.
Not sure I said there was a large inheritance involved.

Ectophile

I would immediately put in a complaint, on the basis that you had no supply, thus the estate cannot have a deemed contract with the energy company under the Electricity Act.

And be prepared to take it to the ombudsman.

Mobtr

Chances are Octopus didn’t even know that the supply had been disconnected as NG wouldn’t have told them. Therefore according to their records you had a meter connected to a supply. 

You can try and reason with them & you might get a small gwg. 

Did you let octopus know when the supply was disconnected? 

Gerry1

Mobtr said:

You can try and reason with them & you might get a small gwg.

For a moment I thought you'd used a politically incorrect word out of a Robertson's jam jar...😱