EDF Direct Debit Monthly Whole Amount Issues!

Phones4Chris

You certainly aren't the only one. EDF's (old) billing system is an absolute mess.
IIRC from comments from elsewhere, I'm still on the old billing system - account number beginning "67".
I have an E7 Smart meter, there are no comms issues. data is available for every 30 minute slot. EDF are authorised to read the meter at 30 minute intervals.

I've just tried changing from Whole Amount Quarterly Billing (non-DD) to Monthly Whole amount DD.
What a joke. The system has produced a bill where every single "meter reading" since my last bill mid-September, apart from the one on the last bill is Estimated (remember I have a Smart meter!). This is some joke - not.
Not only is the estimate for the rate change in October wrong (when I originally saw the actual readings on the meter reading page for that date) it estimates higher off-peak usage at the end of September and off course early October when the Storage heating wasn't even switched on until latter mid-October. The actual energy usage for the whole period is showing quite correctly in the Energy Hub.

What's more, they are trying to bill me at the non-DD rate, now I haven't had a bill, nor was I due one until the 27th December, and also they think they are going to take the incorrect amount this bill has produced by DD on the 19th December. They won't be getting away with that. My conclusion is a deliberately inflated bill to rip me off and credit their coffers. Furthermore, the account is then going to produce two further bills. one for the 4th December to the 27th and a second for the 28th December to the 27th December !! Yes I did, and you did, read that correctly! Then just to compound matters they think they are taking the next DD on January 1st (for the "standard amount") "But if you submit your meter reading(s) between 30 November 2023 and 27 December 2023, we'll change this so you pay for the energy you've used".
and that's on the account TWICE.

They certainly will be getting a phone call and a formal complaint.

bownyboy

Sounds very similar to my experience. Totally random dates for billing.

Good luck raising a complaint! 

I did twice and they promptly closed it along with a load of waffle about 'sorry you had a problem, I see its been sorted now, let us know if there's anything else we can help you with'

Also the responses I was getting chat didn't make any sense and I did wonder if they were bots or chat gpt replies, lol. They keep saying I should submit a meter reading and then a bill will be generated. When I mentioned that I'm on a smart meter set up for 30 minute readings automatically they ignored me.

They also said its not possible for a bill to be generated at the same time every month and it can vary (yeah by 3 months sometimes).

RDF2021

I’ve had the same issues…roll on 16th April as I’m out and joining OCTOPUS on a 12 month deal. 

Apparently I have smart meters that aren’t smart enough to allow for charging my EV…even though they supplied on a EV tariff…what an absolute joke this is.