Paypal sided with scammer!? Left me negative!

Mikej92

jlfrs01 said:

This is a very unfortunate situation and seemingly a loophole in PayPal's business model because there are lots of examples of others who've been scammed in this way in their Community. As I understand it, there is only 90 days to pay the negative balance back after which time PayPal automatically passes over to debt collectors. What I'm unsure about is whether PayPal also adds interest to the negative balance too. If so, may be wise to settle pronto to avoid paying more than you're obliged to. 

I will not be paying them a penny, that would mean I’m then £1300 in negative.

Mikej92

GadgetGuru said:

Do you have the phone details - IMEI number etc?
Maybe register it as stolen and have it blocked in the meantime, while you send a letter of action to the buyer......?

I don’t unfortunately, this is a nightmare.

unless I can get it from my iCloud account? 

soolin

If a chargeback is made for unauthorised use on PayPal then seller can defend it, I haven’t done one as a seller for over a year so when I get home I’ll check nothing has changed.

The seller protection covers sellers if they follow the requirements, send to address given by PayPal within 7 days and if a chargeback is made you need to provide proof of postage showing the address , PayPal then take the loss. So assuming the t and cs on PayPal haven’t changed the. phone them immediately and point them to the proof of posting, address etc and insist they provide the seller protection. 

Belenus

Mikej92 said:

jlfrs01 said:

This is a very unfortunate situation and seemingly a loophole in PayPal's business model because there are lots of examples of others who've been scammed in this way in their Community. As I understand it, there is only 90 days to pay the negative balance back after which time PayPal automatically passes over to debt collectors. What I'm unsure about is whether PayPal also adds interest to the negative balance too. If so, may be wise to settle pronto to avoid paying more than you're obliged to. 

I will not be paying them a penny, that would mean I’m then £1300 in negative.

I sympathise with your situation and I hope you can get it resolved.

However you cannot be £1,300 down.

Before you sold the phone you had a £600 phone.

After you sold and despatched the phone you had £600 via Paypal.

If you repay Paypal you will be £600 or a mobile phone down depending on which way you want to look at it. You will not be down £600 and a mobile phone down.

I have sent you a PM re Paypal.

user1977

Mikej92 said:

Aylesbury_Duck said:

Sounds like a situation where you need to send your buyer a letter before action and threaten small claims court.  No need to send it registered/signed for, just get proof of postage and if he doesn't respond within 14 days, start the small claims process.

I hope the name and address you have for him is genuine.  If it isn't, your money and phone are long gone.

Have tried my best to contact him, have had no luck

What happens when you write to his address? Any reason to believe it isn't his home address?

glennevis

Mikej92 said:

GadgetGuru said:

Do you have the phone details - IMEI number etc?
Maybe register it as stolen and have it blocked in the meantime, while you send a letter of action to the buyer......?

I don’t unfortunately, this is a nightmare.

unless I can get it from my iCloud account? 

You might be able to get IMEI from your mobile service provider.

soolin

AS above just phone paypal, insist on your seller protection rights

What is PayPal Seller Protection?

Am I protected when selling with PayPal? - Which?

"If the buyer is making a false claim, sellers using PayPal are protected by PayPal Seller Protection and shouldn't lose out - provided that they've satisfied eligibility requirements."

This is the IMPORTANT one and the one you need to forcibly point out to paypal
Dispute Resolution for Sellers | PayPal UK

If the card issuer decides in favor of the customer:

The customer will receive a full refund. If you provide sufficient evidence and qualify for PayPal Seller Protection we can cover your loss on eligible transactions.**

Mikej92

soolin said:

If a chargeback is made for unauthorised use on PayPal then seller can defend it, I haven’t done one as a seller for over a year so when I get home I’ll check nothing has changed.

The seller protection covers sellers if they follow the requirements, send to address given by PayPal within 7 days and if a chargeback is made you need to provide proof of postage showing the address , PayPal then take the loss. So assuming the t and cs on PayPal haven’t changed the. phone them immediately and point them to the proof of posting, address etc and insist they provide the seller protection. 

Thank you! I have indeed sent all the details to them, and the address I’ve sent it to is the one used by ‘Raheem’ the buyer on PayPal.

Mikej92

soolin said:

AS above just phone paypal, insist on your seller protection rights

What is PayPal Seller Protection?

Am I protected when selling with PayPal? - Which?

"If the buyer is making a false claim, sellers using PayPal are protected by PayPal Seller Protection and shouldn't lose out - provided that they've satisfied eligibility requirements."

This is the IMPORTANT one and the one you need to forcibly point out to paypal
Dispute Resolution for Sellers | PayPal UK

If the card issuer decides in favor of the customer:

The customer will receive a full refund. If you provide sufficient evidence and qualify for PayPal Seller Protection we can cover your loss on eligible transactions.**

I’m apparently not covered due to him paying for a ‘service’ and not providing the address within the correct place.

so for his mistakes and his clear fraud/sca, I am being penalised! What the hel*!!!!

soolin

Mikej92 said:

soolin said:

AS above just phone paypal, insist on your seller protection rights

What is PayPal Seller Protection?

Am I protected when selling with PayPal? - Which?

"If the buyer is making a false claim, sellers using PayPal are protected by PayPal Seller Protection and shouldn't lose out - provided that they've satisfied eligibility requirements."

This is the IMPORTANT one and the one you need to forcibly point out to paypal
Dispute Resolution for Sellers | PayPal UK

If the card issuer decides in favor of the customer:

The customer will receive a full refund. If you provide sufficient evidence and qualify for PayPal Seller Protection we can cover your loss on eligible transactions.**

I’m apparently not covered due to him paying for a ‘service’ and not providing the address within the correct place.

so for his mistakes and his clear fraud/sca, I am being penalised! What the hel*!!!!

Oh that’s a real shame. For future reference always follow the PayPal instructions when using it as that way you get seller protection. You must have named goods and only send to the address that PayPal give you and within 7 days. Those rules have been in place now for about 15 years and if you stay within the rules you can claim seller protection.

I did one last year , buyer on facebook bought a widget from me, i sent an invoice stating goods, she paid and I posted and she later claimed fraud with some very garbled messages to me, not PayPal, about a family member stealing her passwords, but I didn’t lose a penny.