Octopus Account Issues

Netexporter

Mine's now showing my latest payment as pending.

JohnBrown53

Ours seems fine and can't say we've ever had a problem with Octopus. They also send us a regular email outlining how much we've used and likely future costs, making it easy to keep an eye on expected bills.

Martico

I've had similar (over £1,000 electricity in November on the bill - on 96kwh usage over the month according to their tracker)
I emailed them on Thursday, yet to hear back from them

MikeJXE

I have never had a problem with Octopus either 

Have just checked my account, the DD for the 1st isn't showing yet and no bill has been produced for me to see

However they have told me last months charges which are within 6p of my spreadsheet, that could be I may have the wrong calorific value until I get my bill 

Squiiishy

I'm hoping to get a response from them shortly. We are an electric only property on an economy 7 tariff with a smart meter. Never ever had a problem with Octopus in the last 5 years! 

My Dec DD payment is showing as pending so will keep an eye on it over the next few days to see if a bill is generated and if the balance changes.

Squiiishy

Octopus have confirmed it was indeed a glitch in the system, although I did have to call them today as hadn't received a response to my email.

Account now showing £600 in credit, however, still waiting for November bill to be generated.

Netexporter

My payment has finally been credited to my account, 5 days after leaving my bank account.

My IHD has started talking to the smart meter after having a little holiday, for no apparent reason.

My Wot-I-Reckon is that they did some sort of computer maintenance, perhaps to accommodate the Shell takeover, that didn't go too well.