CAN MARTIN LEWIS TEAM INVESTIGATE STUDIO CATALOGUE PLEASE

GrubbyGirl_2

Sounds like a business going under

subjecttocontract

I've decided I'm not gonna deal with them again. I'm not interested in looking for the cheapest items, I can buy what I need virtually anywhere. RIP Studio......doesn't sound like they're gonna last much longer.

Cazella

It’s a shame.have used them with no problem probably 20 years.feel sorry for staff losing jobs.been there 3 times and not nice.only since take over from house of Fraser have they dramatically gone downhill.

molerat

GrubbyGirl_2 said:

Sounds like a business going under

I doubt it, just bringing their customer service levels in line with that of the parent company.

pallyman

The customer service is moving to Derby,

subjecttocontract

To late I've already found somewhere else to supply my stuff. Easiest way to find your business is no longer viable is to upset your customer base so that they go elsewhere. Once they go it's virtually impossible to get them back.

I do hope House of Fraser didn't pay to much for the Studio business cos it's gonna be worth considerably less after Christmas when their sales figures are way down on what they were expecting.

Can't see them being around next year......RIP Studio.

sheramber

subjecttocontract said:

To late I've already found somewhere else to supply my stuff. Easiest way to find your business is no longer viable is to upset your customer base so that they go elsewhere. Once they go it's virtually impossible to get them back.

I do hope House of Fraser didn't pay to much for the Studio business cos it's gonna be worth considerably less after Christmas when their sales figures are way down on what they were expecting.

Can't see them being around next year......RIP Studio.

House of Fraser may be the reason it has deteriorated. 

Cazella

Just an update.emailed on line about missing order.had email next day asking me to confirm some details.i wrote how sorry I was about how they were being treated due to redundancies and taking all the flak from customers and suggested they tell their boss to do their job for just one day lol.explained I’d seen bbc news item and comments on trustpilot and citizen advice said I wasn’t the only one with problems and I’d be grateful f they could raise a cancellation credit my account back so I didn’t have to pay the dec statement as really didn’t want to pay for something I hadn’t received.well guess what.next day email back thanking me all credits put on my account and zero balance again.my daughter works in customer services and gets the brunt of her companies failings from the bosses so I wrote as if I was speaking to her.a little kindness and sympathy and brilliant result😀I would hate to work for that company at the moment with its job uncertainty.😖