Sports Direct £4.99 Returns Charge

Corry

Hi

Just making sure that people are aware of Sport Direct and their hidden costs.

Nowhere on their online site does it inform you that unwanted goods will cost you £4.99 to return. 

Initiate a return and they'll suddenly ask for £5 from your credit card. Ask to speak to customer service regarding the charge, and you'll be met with silence. 

P.

McKneff

It does say returns must be paid for unless a wrong item or damaged item has been delivered,
You are just missing it . 

Archie_Duke

But @McKneff it one thing to be responsible in the way the terms are written:

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective.

And being charged £5 by SportsDirect at the time of return, if that’s what’s happened. It’s not totally clear from the OP.

Corry

McKneff said:

It does say returns must be paid for unless a wrong item or damaged item has been delivered,
You are just missing it . 

If that is the case, it's obviously purposely written somewhere in the bowels of their website?

When i selected Customer Services - Returns and Refunds - Returns - Returns Online -
 
The 28-day refund, 10kg weight issue, and 14 days for a refund, are all very easy on the eye. A £4.99 charge would be just as easy to see, but they've failed to include that. 

There's a raft of advice under the "return policy overview" including their paperless and collection options, fully tracked serviced returns, QR codes to scan, even underwear advice, just no mention of the £4.99.

Feels very out of order to me.

Whereabouts is this "returns must be paid for" advice you found, please?

Largs

I thought it was common knowledge that you get nothing from this company.  Here, the House of Fraser and a few others.  You pay for delivery, you pay for click and collect from store and you pay for returns.  Buy nothing from here unless prepared to pay and pay.  I only buy from their high street ones as you get to try on and walk away.  Once bitten, twice shy.  

Corry

Largs said:

I thought it was common knowledge that you get nothing from this company.  Here, the House of Fraser and a few others.  You pay for delivery, you pay for click and collect from store and you pay for returns.  Buy nothing from here unless prepared to pay and pay.  I only buy from their high street ones as you get to try on and walk away.  Once bitten, twice shy.  

Exactly. Won't be going anywhere near the place again.

km1500

I was just wondering why you shouldn't pay for the return?

Corry

Hi.
I have absolutely no problem paying for a returned parcel, if I was aware of the charge before ordering. 
My problem is that the Sport Direct return charges are very purposely, extremely well hidden somewhere on their website and there is no charge listed on their 'Online Returns and Refunds Information Page'.

Paul. 

Okell

It's here in the fourth paragraph under the sub-heading "Returning items".  Support : Sports Direct

I agree that it's very misleading that you can't find this information about paying for returns in either of the obvious places  (ie Customer Services > Delivery & Returns > Returns & Refunds > Returns, or About us > Terms and Conditions > Refunds & Returns > Returns) as it's hidden at the strangely named About us > Terms & Conditions > Site Policies > Delivery and Returns

Who would know to look under Site Policies when there appears to be a separate section covering Returns - which is where you would expect to be told if you had to pay return costs

If you have a section covering returns that is where all the information regarding returns should be found.  You shouldn't have to dig around looking for stuff that is intentionally hidden

Corry

Finally spotted it. 👍🏼

It's almost like they've done it intentionally. 🙄

Pollycat

I think Sports Direct are being very obfuscatory about the returns charge and I would be annoyed in your position too.

It should be clear during the purchase and certainly shown in both FAQs and Delivery & Returns that there is a cost for returns.

A lot of people post on this board and Consumer Rights about charges being 'hidden' but usually, it's because they have simply missed them.
Here's one recent thread:
Stung by Mountain Warehouse Click & Collect "delivery" charges - Page 2 — MoneySavingExpert Forum

Not so in your case.