Company unable to give me a refund until I pay more?

Jenni_D

waqasahmed said:

eskbanker said:

waqasahmed said:

It's a solar company for installation of a Givenergy system. The refund is because they kept promising install dates on x date and never showing up. It's a personal transaction 

That still seems to be a very heavily truncated version of events - is this a refund of all the money you've paid, because it's now clear between the parties that the job isn't going ahead, or is this some sort of goodwill gesture, i.e. knocking a bit off the bill to recognise some inconvenience, but the job is still going ahead?

It's a refund for all monies paid, including any apparent discounts I've had too 

So a refund of more than you've actually paid? I can see that being problematic.

The solution though is simple - remove those "discounts" and just refund what you've actually paid. 🤷‍♀️

anon_ymous

Jenni_D said:

waqasahmed said:

eskbanker said:

waqasahmed said:

It's a solar company for installation of a Givenergy system. The refund is because they kept promising install dates on x date and never showing up. It's a personal transaction 

That still seems to be a very heavily truncated version of events - is this a refund of all the money you've paid, because it's now clear between the parties that the job isn't going ahead, or is this some sort of goodwill gesture, i.e. knocking a bit off the bill to recognise some inconvenience, but the job is still going ahead?

It's a refund for all monies paid, including any apparent discounts I've had too 

So a refund of more than you've actually paid? I can see that being problematic.

The solution though is simple - remove those "discounts" and just refund what you've actually paid. 🤷‍♀️

Well it's no more than I've paid them 

Aylesbury_Duck

waqasahmed said:

Jenni_D said:

waqasahmed said:

eskbanker said:

waqasahmed said:

It's a solar company for installation of a Givenergy system. The refund is because they kept promising install dates on x date and never showing up. It's a personal transaction 

That still seems to be a very heavily truncated version of events - is this a refund of all the money you've paid, because it's now clear between the parties that the job isn't going ahead, or is this some sort of goodwill gesture, i.e. knocking a bit off the bill to recognise some inconvenience, but the job is still going ahead?

It's a refund for all monies paid, including any apparent discounts I've had too 

So a refund of more than you've actually paid? I can see that being problematic.

The solution though is simple - remove those "discounts" and just refund what you've actually paid. 🤷‍♀️

Well it's no more than I've paid them 

So what are the discounts, then?  What have you actually paid, and what refund are you demanding?

anon_ymous

Aylesbury_Duck said:

waqasahmed said:

Jenni_D said:

waqasahmed said:

eskbanker said:

waqasahmed said:

It's a solar company for installation of a Givenergy system. The refund is because they kept promising install dates on x date and never showing up. It's a personal transaction 

That still seems to be a very heavily truncated version of events - is this a refund of all the money you've paid, because it's now clear between the parties that the job isn't going ahead, or is this some sort of goodwill gesture, i.e. knocking a bit off the bill to recognise some inconvenience, but the job is still going ahead?

It's a refund for all monies paid, including any apparent discounts I've had too 

So a refund of more than you've actually paid? I can see that being problematic.

The solution though is simple - remove those "discounts" and just refund what you've actually paid. 🤷‍♀️

Well it's no more than I've paid them 

So what are the discounts, then?  What have you actually paid, and what refund are you demanding?

Well they keep saying x has given me y discounts and apparently those need to be paid before they refund 

I've paid a grand total of £35040 for my parent's one AND my own. Looking on the GE's own website, I found an installer that would do it for less anyway, so once I get my money back I'll go to them. I've sent them this exact link in an email too, saying that I shouldn't have to send any of my own money to receive my own money back

I've also said I'll go to the energy ombudsman after this too, and tbh, MCS for bringing them into disrepute if they don't refund me by the end of the week, especially this close to Xmas

Aylesbury_Duck

I'm still somewhat in the dark.  Who is x and what is y?  Why would a discount need to be paid?  It's a discount, not a charge.

The sum involved is big, and the fact that part of it is for your parents' installation probably complicates things.  Who has the contract for your parents' installation, you, or them?  If it's your parents' contract, then it's their consumer rights to exercise for their contract.  You may have to deal with the two contracts separately.  You may find the company won't deal with you at all on the matter of your parents' contract, and they'd be right not to do so.

What's Christmas got to do with it?  If things had gone along the original timescales, you wouldn't have had the money anyway.  I don't see that Christmas has any bearing on the matter.  

anon_ymous

Aylesbury_Duck said:

I'm still somewhat in the dark.  Who is x and what is y?  Why would a discount need to be paid?  It's a discount, not a charge.

The sum involved is big, and the fact that part of it is for your parents' installation probably complicates things.  Who has the contract for your parents' installation, you, or them?  If it's your parents' contract, then it's their consumer rights to exercise for their contract.  You may have to deal with the two contracts separately.  You may find the company won't deal with you at all on the matter of your parents' contract, and they'd be right not to do so.

What's Christmas got to do with it?  If things had gone along the original timescales, you wouldn't have had the money anyway.  I don't see that Christmas has any bearing on the matter.  

Ie: they're saying well we can't refund you because there's this AIO that needs to be paid at £5.3K. One day later, oh BTW, the EPS also needs to be paid at £2K before we can refund you when I was under the impression always that it was always fully paid but they brought these random charges out of nowhere

X is a person. Let's call him Jake (not his real name) Apparently he gave me the discounts for both the AIO and EPS (y) which apparently hasn't been paid for even though throughout this, I've thought I've paid in full anyway only for them to say "Well, actually" several weeks later. It's part of the reason why they kept pushing installation dates forwards ie : the "Well we said this costs this amount but actually it was this amount instead so you'll need to pay that before we can proceed" 

It's my contract for both. They're asking for like another £7K of money to get my own money back this close to Xmas (ie: for the EPS and the AIO) I would have that £7K to use for Xmas if they didn't say "Well actually you need to pay this before we give you the full amount back" 

Tbh all I want for them to do is to refund me everything I've paid for, especially when there should be nothing else to "pay for" when they haven't even delivered. They've also taken like more than a month to sort this refund, and are asking for more money before they give me my own money back 

Aylesbury_Duck

waqasahmed said:

Aylesbury_Duck said:

I'm still somewhat in the dark.  Who is x and what is y?  Why would a discount need to be paid?  It's a discount, not a charge.

The sum involved is big, and the fact that part of it is for your parents' installation probably complicates things.  Who has the contract for your parents' installation, you, or them?  If it's your parents' contract, then it's their consumer rights to exercise for their contract.  You may have to deal with the two contracts separately.  You may find the company won't deal with you at all on the matter of your parents' contract, and they'd be right not to do so.

What's Christmas got to do with it?  If things had gone along the original timescales, you wouldn't have had the money anyway.  I don't see that Christmas has any bearing on the matter.  

Ie: they're saying well we can't refund you because there's this AIO that needs to be paid at £5.3K. One day later, oh BTW, the EPS also needs to be paid at £2K before we can refund you when I was under the impression always that it was always fully paid but they brought these random charges out of nowhere

X is a person. Let's call him Jake (not his real name) Apparently he gave me the discounts for both the AIO and EPS (y) which apparently hasn't been paid for even though throughout this, I've thought I've paid in full anyway only for them to say "Well, actually" several weeks later. It's part of the reason why they kept pushing installation dates forwards ie : the "Well we said this costs this amount but actually it was this amount instead so you'll need to pay that before we can proceed" 

It's my contract for both. They're asking for like another £7K of money to get my own money back this close to Xmas (ie: for the EPS and the AIO) I would have that £7K to use for Xmas if they didn't say "Well actually you need to pay this before we give you the full amount back" 

Tbh all I want for them to do is to refund me everything I've paid for, especially when there should be nothing else to "pay for" when they haven't even delivered. They've also taken like more than a month to sort this refund, and are asking for more money before they give me my own money back 

I understand the Christmas thing now, thanks, but on the rest I'm afraid I'm still lost.  What's AIO and why does it need to be paid?  What's EPS - external power supply, perhaps?  Or some sort of survey?  

Go back to your contract.  What exactly have you paid for and what payments are outstanding, if any?  Your account of things on here isn't clear at all, that might be because you aren't entirely clear yourself of course, but it makes it impossible to advise.  Given the apparent complexity and the sum involved, I suggest you seek proper legal advice, because trying to get guidance on here from non-experts reading what comes across as a baffling contractual situation is probably hopeless.

sheramber

Just musing

Is x the salesman who gave you a personal discount to get the sale?

Possibly,  the discount would be covered by his commission for the sale.

So the company accounts show the full amount paid.

But if you cancel, there is no commission to cover discount, so the money held by accounts is less than the total  charge.

Aylesbury_Duck

sheramber said:

Just musing

Is x the salesman who gave you a personal discount to get the sale?

Possibly,  the discount would be covered by his commission for the sale.

So the company accounts show the full amount paid.

But if you cancel, there is no commission to cover discount, so the money held by accounts is less than the total  charge.

That's a good shout.  Entirely plausible.

born_again

waqasahmed said:

Aylesbury_Duck said:

I'm still somewhat in the dark.  Who is x and what is y?  Why would a discount need to be paid?  It's a discount, not a charge.

The sum involved is big, and the fact that part of it is for your parents' installation probably complicates things.  Who has the contract for your parents' installation, you, or them?  If it's your parents' contract, then it's their consumer rights to exercise for their contract.  You may have to deal with the two contracts separately.  You may find the company won't deal with you at all on the matter of your parents' contract, and they'd be right not to do so.

What's Christmas got to do with it?  If things had gone along the original timescales, you wouldn't have had the money anyway.  I don't see that Christmas has any bearing on the matter.  

Ie: they're saying well we can't refund you because there's this AIO that needs to be paid at £5.3K. One day later, oh BTW, the EPS also needs to be paid at £2K before we can refund you when I was under the impression always that it was always fully paid but they brought these random charges out of nowhere

X is a person. Let's call him Jake (not his real name) Apparently he gave me the discounts for both the AIO and EPS (y) which apparently hasn't been paid for even though throughout this, I've thought I've paid in full anyway only for them to say "Well, actually" several weeks later. It's part of the reason why they kept pushing installation dates forwards ie : the "Well we said this costs this amount but actually it was this amount instead so you'll need to pay that before we can proceed" 

It's my contract for both. They're asking for like another £7K of money to get my own money back this close to Xmas (ie: for the EPS and the AIO) I would have that £7K to use for Xmas if they didn't say "Well actually you need to pay this before we give you the full amount back" 

Tbh all I want for them to do is to refund me everything I've paid for, especially when there should be nothing else to "pay for" when they haven't even delivered. They've also taken like more than a month to sort this refund, and are asking for more money before they give me my own money back 

So we talking about a Solar system, with batteries 🤷‍♀️

I'm with @sheramber on this.