Compensation for Breach of Contract
I have a question regarding what sort of compensation is reasonable from multiple consequences resulting from breaches of Contract by a Broadband company.
I upgraded from Copper to Full-fibre in December 2022.
A blockage in the BT duct slowed installation and at the start of May, Openreach told me I had to dig my own 160m long trench with access ports and install my own Ducting and draw cord or they could do it for £5,000.
On the 15th May, after I had dug the trench and started laying ducting, the Full Fibre contract was cancelled and Openreach Engineers withdrawn without notice because Vodafone had refused to pay Openreach for exceeding the cost associated with the work done outside my property to date.
On 29th June, again without notice, our Copper Broadband line was ceased and pulled, disconnecting us from broadband and landline (which was used a lot), preventing us from ever using the copper line again therefore preventing us asking a competitor to install Broadband. 3G/4G signal at our house varies from Zero to 800kbps (useless), leaving us pretty much isolated communication wise.
As Openreach had withdrawn their engineers from the Full Fibre installation and as they were the only available installer in our area for Full Fibre Broadband, we were stuck as to what to do.
Vodafone refused to do anything to get us back up and running even after we alerted them to the necessity for us to have Broadband for essential Medical Device connection.
Eventually we got BT to take over from Vodafone and got Full Fibre installed 5 weeks later and land line reconnected 2 months after that!!!
I contacted CISAS who favoured part of my claim and recommended £200 compensation for a breach of contract. Some automatic compensation was paid for not installing by 11th January 2023 as required by OFCOM.
Does £200 seem reasonable for 50+ hours labour, machinery costs, doing without:- internet, land line, mobile phone inside the house (we need wifi-calling at home), OnDemand TV, Netflix, Disney+, AppleTV, Kid’s Xbox Ultimate connecting with friends, Kid’s Gaming consoles, Internet browsing, online learning, home security, Zoom, Banking, Apple Fitness and other paid subscription apps, etc and most importantly 5 weeks without medical device alerts from our child during the night for the first 5 weeks of the summer holidays, not to mention the 2 breaches of contract?
I look forward to hear some thoughts on the matter.
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