Opening Tesco savings some time after last being a customer

B0bbyEwing

Yes yes, I know they're not the top interest provider so anyway...

I've just tried opening the 4.75% savings account with Tesco. When giving me my username it brought up my old one that I used when I was last a customer with them. Then it got to the security number. I consult bitwarden for what it was, enter the digits & I just get this error....

Something has gone wrong
Sorry, we're unable to log you into Online Banking
Please try to login again later.
We recommend you close your internet browser before trying again.

I can't go to forgot security number (even though I haven't!) because it's wanting me to use existing info from accounts I don't have.

Any others of you who signed back up with Tesco experience this & can say how you got around it?

I'm in need of different pots but for ease I want them in 1 location. I could do Chase at 4.1% but was going to do the Tesco one for the extra 0.65%. 

ColdIron

It might seem obvious but the first thing I would do is clear cookies for the site and cache, then enter the details from scratch

The way I read your post is that you didn't get as far as the password as that is after the security number

B0bbyEwing

ColdIron said:

It might seem obvious but the first thing I would do is clear cookies for the site and cache, then enter the details from scratch

The way I read your post is that you didn't get as far as the password as that is after the security number

Correct, I didn't get as far as password. 

Also, I shouldn't have any cookies or cache for the site since this is actually the first time I've visited Tesco banking site since doing a fresh install of windows 10 on a new drive.

Edit to add: I've contacted them on twitter. Just waiting on their response. Just wondered if others here had experienced the same. 

ColdIron

Seems odd then that something remembered your username, there is some interaction going on

I would still clear C&C and do whatever you have to do to take bitwarden out of the equation

You could also open a new tab in privacy or incognito mode

B0bbyEwing

IIRC (I'm not at home at the mo) it remembered my username after I told them my house number & post code. 

Also with bitwarden, I only used it to access the details I held for Tesco (security number in this case). Once I knew the number I'd used last, I just answered the question on the site. 

I'll try the privacy/incognito thing tonight if they haven't replied beforehand. I suspect they'll want me to phone them. Folk seem to like that. 

ColdIron

Were you were applying for a new account ('I told them my house number & post code'). Have you tried just logging on in the usual manner?

B0bbyEwing

ColdIron said:

Were you were applying for a new account ('I told them my house number & post code'). Have you tried just logging on in the usual manner?

Yep I tried both. 

I tried the log in first (I think - it was early) then I tried clicking on savings, selecting the product & doing it that way. 

Met the error both ways. 

Chrome and Firefox

wiseonesomeofthetime

Have you tried via the app.

Just to gain access / reactivate login details.

boingy

It's probably a rare problem and I think you are going to need to speak with them.

I had a similar thing with Santander where I opened a current account having had no accounts with them for over a decade and it connected me with my old self and gave me an empty app and contact details that were a mixture of my current address but with my previous landline number and email address! Fortunately the app let me update the details but it did take a call to customer support to make my new account appear. Amusingly I have since had an email mailshot from the CEO thanking me for being one of their longer standing loyal customers! My banking with them is something like 6 year on, 11 years off, 10 months on, and the current account is waiting for a switching opportunity.

B0bbyEwing

wiseonesomeofthetime said:

Have you tried via the app.

Just to gain access / reactivate login details.

Nope. I'll try that tonight. 

A phone call is best avoided as it's not just me who wants to open these for this reason. 

Family members have me sort their banking out & something like this where a phone call is needed, they'll request I'm there at the phone call "in case something is asked that I don't know the answer to"... Despite me giving them all the info needed I can think of. 

newatc

I had similar experience. The details of my previous accounts had been kept but I couldn't  logon and kept going around in circles. When I got through, they explained that I couldn't because my account was now regarded as defunct through inactivity (but there no sensible error messages). I think they took out the inactivity flag and then all ok.