Help with jpeg photos in mac

I have been sent my son's wedding photos by the photographer and they are all saved as jpeg. When I click on a photo it opens in preview. I usually just drag then into my Photos app on my apple macbook air. but I keep getting the message "Unsupported file type". How can I change the file type and to what? I need to do this en masse as there are 550 photos. Preferably want to do this for free. Thanks in advance.
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  • Brie
    Brie Posts: 9,345
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    As chance would have it I was just chatting to someone about doing this the other way around - taking the heic that Apple use and opening it in an android where it needs to be a jpeg.  Apparently my android laptop can do this change automatically while my android phone cannot but which can be sorted by adding an app. 

    There should be something that will allow the jpegs to be converted to heics and I think that's what you need to look for.  A quick google shows me this - JPG to HEIC (Online & Free) — Convertio  no idea how good it is but just that something's available that might help.  
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • There should be no need to convert the files to a crappy Mac proprietary format. JPEGs are pretty standard file type that can be handled by most photo viewers and editors on any platform. Try a different app there are plenty to choose from.

    https://www.makeuseof.com/tag/best-image-viewer-apps-mac/
  • Apple Photos can handle jpeg files no problem so not sure what the issue is here.

    Have a look at the Apple community pages as there are some discussions when people have had similar issues



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  • 400ixl
    400ixl Posts: 2,659
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    When you say sent, what do you mean, as an attachment in an email?

    As others have said, JPEG's are pretty much universal and Apple's Photos app can open them by default (just tried it). It could be you need to download / extract the photo's from the email onto the Macbook first so they are in the jpg format on the disk.
  • ceewash
    ceewash Posts: 1,341
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    400ixl said:
    When you say sent, what do you mean, as an attachment in an email?

    As others have said, JPEG's are pretty much universal and Apple's Photos app can open them by default (just tried it). It could be you need to download / extract the photo's from the email onto the Macbook first so they are in the jpg format on the disk.
    Yes they came in an email.

  • ceewash
    ceewash Posts: 1,341
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    I have 1000s of photos saved as jpeg so not sure why I can't do these. I have managed to do the odd one or 2 but not many at once.
  • 400ixl
    400ixl Posts: 2,659
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    Have you downloaded all of the attachments to your hard drive first?
  • ceewash
    ceewash Posts: 1,341
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    Brie said:
    As chance would have it I was just chatting to someone about doing this the other way around - taking the heic that Apple use and opening it in an android where it needs to be a jpeg.  Apparently my android laptop can do this change automatically while my android phone cannot but which can be sorted by adding an app. 

    There should be something that will allow the jpegs to be converted to heics and I think that's what you need to look for.  A quick google shows me this - JPG to HEIC (Online & Free) — Convertio  no idea how good it is but just that something's available that might help.  
    You have to pay to do large numbers.
  • ceewash
    ceewash Posts: 1,341
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    There should be no need to convert the files to a crappy Mac proprietary format. JPEGs are pretty standard file type that can be handled by most photo viewers and editors on any platform. Try a different app there are plenty to choose from.

    https://www.makeuseof.com/tag/best-image-viewer-apps-mac/
    I tried Pixea and it said no supported files?? Not sure what is wrong with the files. They are jpg not jpeg.
  • twopenny
    twopenny Posts: 5,324
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    Have you bought all the photos?
    Or are they for you to look and choose from?

    If you've purchased them it's worth contacting the photographer and see if he photographed them in a different file type and converted or would have come across the problem.

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