Boiler Service Overdue

DavidAC

Just realised my Worcester Bosch 1st year service was due yesterday. Is there any leeway to keep the warranty?

MikeJXE

What to do if you miss an annual service

If you’ve missed your Worcester Bosch boiler‘s annual service, the first thing you should do is contact Worcester Bosch and ask if your warranty is still valid by quoting the serial number. If you’ve only just missed a service, there may be a little lee-way before the warranty expires.

However, if you’ve missed your annual service and your Worcester Bosch boiler has slipped out of warranty, your next step is to call a Worcester Bosch accredited installer.

Once you’ve explained the situation to the accredited installer, ask if there’s anything they might be able to do to help bring the warranty up-to-date. It may mean paying a small fee, but this is usually worth it if it means you get to keep your warranty for another few years.

TIP: Always make sure you get the log booked filled out when your boiler has its service, and ask for a proof of service receipt.

Ksw3

We were with another manufacturer and our services have been somewhere between 11 and 13 months apart. Just had someone out under warranty and they didn't argue over it. Not sure oif the 1st one is particularly important or not though...

ThisIsWeird

By a day?! No worries

Soot2006

My plumber who is a Worcester Bosch installer said Worcester Bosch are pretty good and that as long as the services are done regularly by an accredited person and also that those services don't reveal any concerns, he's often talked them into warranty repairs even when a previous service was a few weeks or even months over. The key is for it  not to break down at a time when the service is overdue. The point of the service after all is hopefully to forestall any problems. So if it breaks down, you'd want your previous service to be within the last 12 months ...

Lorian

Book it in soon though it's the busiest time of year for breakdowns so scheduling may be problematic.

jefaz07

Soot2006 said:

My plumber who is a Worcester Bosch installer said Worcester Bosch are pretty good and that as long as the services are done regularly by an accredited person and also that those services don't reveal any concerns, he's often talked them into warranty repairs even when a previous service was a few weeks or even months over. The key is for it  not to break down at a time when the service is overdue. The point of the service after all is hopefully to forestall any problems. So if it breaks down, you'd want your previous service to be within the last 12 months ...

Any engineer can service it. Doesn’t have to be a WB accredited engineer. 

DavidAC

Thanks you for the replies. When I had the boiler installed I signed up to the installers service plan that has the  first service free. I was expecting them to contact me, but may be they wait for me to book it in. I have sent them an email to book it in and also to cancel the service plan after the first free year. It is £95 a year, a relative has theirs done for £65 by an WB acredited engineer. I will see what they say tomorrow.

DavidAC

MikeJXE said:

What to do if you miss an annual service

If you’ve missed your Worcester Bosch boiler‘s annual service, the first thing you should do is contact Worcester Bosch and ask if your warranty is still valid by quoting the serial number. If you’ve only just missed a service, there may be a little lee-way before the warranty expires.

However, if you’ve missed your annual service and your Worcester Bosch boiler has slipped out of warranty, your next step is to call a Worcester Bosch accredited installer.

Once you’ve explained the situation to the accredited installer, ask if there’s anything they might be able to do to help bring the warranty up-to-date. It may mean paying a small fee, but this is usually worth it if it means you get to keep your warranty for another few years.

TIP: Always make sure you get the log booked filled out when your boiler has its service, and ask for a proof of service receipt.

Just managed to get it serviced by the company that installed it. They cancelled the first date, being December they said it is a busy time of year. So, due on 24th November and serviced on 20th December.

I am a bit reluctant to contact WB in case they say I have lost the warranty. If it goes wrong and I call WB to arrange a repair, by what others have said their engineer will probably not check the service date, or not mind it is nearly a month late. If I tell WB and they say it is out of warranty then they presumably won't send anyone to fix it.

What to do, inform WB or not?

ThisIsWeird

Did you ask this service fellow - the actual installer - what to do? Assuming they are a W-B accredited installer?

That's what WB's guidelines state, as shown my Mike above.

Considering that it's a one-year-old boiler, and that this was its first service, that you 'missed' it largely due to circumstances out of your control, and by less than one month, I reckon you are pretty safe to contact W-B and have it confirmed all is just fine.

If, for any astonishing reason they say 'void', you tell them you'll report this to BBC R4's You&Yours or summat.

'Void' would be patently unreasonable for all sorts of reasons, starting with the 'annual' servicing period being largely an arbitrary figure. If anything were to fail in your boiler due to poor manufacturing within, ooh, 5 or 6 years, you'd very likely have a claim under the CRA in any case. A 'warranty' just makes it painless.

DavidAC

The contract was with Sustain: Greener, smarter, better homes (sustainhomes.co.uk) who are WB accredited. They used a third party to install it. Sustain Homes give the first annual service free if you sign up to their service plan, which I did. They did not contact me to tell me it was due, I thought it must be soon and checked, it was then one day overdue. I contacted them that day, or the day after. They serviced it yesterday, the soonest I could get them to do it after they cancelled the first date they gave me. I have now terminated the service plan with them.