Santander/Aviva make changing from Yearly DD to Monthly bizarrely difficult - why?
Santander (who seem to use Aviva for the buildings insurance) upped the yearly payment, so I called them to ask for it to be switched to monthly. Not usually a problem with other types of insurance e.g. car.
Scottish voice said that 'the option was not available on my policy', so I what needed to happen for the option to be visible. 'I could clone your policy and set up a new type of payment for that - but I haven't had to do many of those so far'.
She went away, then came back after some time and said 'well, as part of the cloning procedure I'd have to speak to the Underwriters - and they don't work weekends'.
Given that nothing has changed re the policy, and I haven't had any claims, anyone have any idea why Aviva/Santander would make it so hard to change to monthly payment? It is not like they lose money for doing so, as they would charge some kind of interest/fee.
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