River Island refusing to give me a refund

JadeHighland

Hi all 

I purchased a jacket worth £89. It did not fit so I returned it using the Evri delivery service, following their instructions. I got an email from Evri stating it had been delivered to River Island. 

Waited a couple of weeks an no refund. I called and they said I need to send proof of this being sent as that's their policy. Funny, as it wasn't required when initiating the return or when they received it. 

Sent them the email confirmation and they are now saying I need the physical receipt, which I don't have (as I threw it away when I got the email confirmation of it being received). 

What are my options? I purchased on my debit card. 

the_lunatic_is_in_my_head

Do you have anything that shows either what address the parcel was sent to or something (such as the online tracking) to show what address it was delivered to?

JadeHighland

the_lunatic_is_in_my_head said:

Do you have anything that shows either what address the parcel was sent to or something (such as the online tracking) to show what address it was delivered to?

What they are asking for doesn't even have the address on it. I've got a tracking email saying it's been delivered

the_lunatic_is_in_my_head

Sorry OP, what I mean is do you have anything that shows the parcel was either sent or delivered to their actual address? 

Did they provide the courier label? 

Dadadoodoos

JadeHighland said:

Hi all 

I purchased a jacket worth £89. It did not fit so I returned it using the Evri delivery service, following their instructions. I got an email from Evri stating it had been delivered to River Island. 

Waited a couple of weeks an no refund. I called and they said I need to send proof of this being sent as that's their policy. Funny, as it wasn't required when initiating the return or when they received it. 

Sent them the email confirmation and they are now saying I need the physical receipt, which I don't have (as I threw it away when I got the email confirmation of it being received). 

What are my options? I purchased on my debit card. 

Did you get a resolution on this?  Going through exactly the same situation despite an email from them saying they had received it and the same on Evri when you put the tracking details in

JadeHighland

Dadadoodoos said:

JadeHighland said:

Hi all 

I purchased a jacket worth £89. It did not fit so I returned it using the Evri delivery service, following their instructions. I got an email from Evri stating it had been delivered to River Island. 

Waited a couple of weeks an no refund. I called and they said I need to send proof of this being sent as that's their policy. Funny, as it wasn't required when initiating the return or when they received it. 

Sent them the email confirmation and they are now saying I need the physical receipt, which I don't have (as I threw it away when I got the email confirmation of it being received). 

What are my options? I purchased on my debit card. 

Did you get a resolution on this?  Going through exactly the same situation despite an email from them saying they had received it and the same on Evri when you put the tracking details in

I done a chargeback through Monzo and never heard from H&M

Okell

H&M or River Island?