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Cancelled Sky, can i expect a call from retentions

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  • Brewer21
    Brewer21 Posts: 378 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited 28 November 2023 at 4:03PM
    I had a long conversation with Sky reps yesterday, definitely wanted to cancel my TV package and broadband but willing to listen to their price on full fibre and just upgrade to that.
    The sales rep just didn't cut it and waffled on and on, ended up with retentions as is the norm if cancelling. Super fast fibre (£38 normally) and keeping my Q box for the basic channels for £33.50. 
    They've cancelled my TV package already, was £70 with Sports & Netflix, that was in contract until January.
    So full fibre gets installed in 2 weeks, no extra charges and in January if I don't want the Q box I can send it back and get £5 reduced off the contract. I'll probably keep it though for £5.

    I know Vodafone & Plusnet can supply FTTP for less £24 & £27 respectively but I'm getting a faster speed (I hope) sticking with the Sky offer.
    They even offered me a better deal on 2 mobile sims than my current Tesco ones  but I refused as it's just 4g (I'm on 5g) it wasn't enough to fuss over.
  • Rawrzy
    Rawrzy Posts: 224 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I was in a similar situation with our internet not long back. We were on the 900mb full fibre package(gigafast I think they call it?) with landline which was going up in price. I tried going through cancellations and retentions to see if we could get a better price, they couldn't even get close to the other openreach competitors like BT, nevermind Cityfibre ISPs who recently put cabling down who are even cheaper still. The fact we did have our TV with them didn't matter, they couldn't offer any discounts based off that either. The reps were literally recommending us move because they weren't getting any better deals come up, lol.

    Due to wanting to keep the landline number, we couldn't really go through the cancellation chicken dance, so we just went to another ISP, set up the internet (with it being cityfibre it was a different line so no easy transfer) and once the internet was sorted we ported over the number which put in a cancellation request for the sky broadband too. They gave us notice saying it will be ported over/cancelled in 10 days and if you don't want this to contact them, but they never phoned us or contacted us to offer a better deal or anything.

    It just doesn't feel like Sky want to do much in deal making for broadband to be honest. Even their new customer prices are higher than the competition.
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