UC - how long does it take to close a claim?
Just wondering if anyone can give a bit of advise please? Can anyone say how long it takes for a case manager to close down your account when claiming UC? I've sent several messages on my journal under the various options. I've tried calling the service centre several times and keep being told different things. Each advisor insists the previous one has given the wrong information.
A bit of background informtion. Last year September/October I was in hospital with double pnemonia. Whilst I was in hospital, I was diagnosed with a problem heart valve / mitral regurgitation. Since then, I've been in and out of hopsital for 2-3 days at a time with various lung/chest infections. Presently, I am taking 18 tablets a day, alongside insulin 4 x daily due to being diabetic.
I do want to work. However, given the situation, until I get better, I have been applying for roles such as call centre, office, admin work etc. A lot of the time though, potential employers have been put off due to my health conditions at the moment. My GP has said they are unwilling to give me a fit note as I am able to work and should be given a job that has amended duties, reduced hours and work from home when possible.
I was at an appointment last week with the respiratory consultant. He has advised he is referring me to do pulmonary respiratory physio for 6-8 weeks. I am due back at the hospital at the end of the week with regards to starting the phsysio, but it clashes with a job fair / appointment with work coach at my local job centre. Obviously, I want my health to come first and have asked the job centre to change my appointment. I have sent them a letter from the hospital which I received via email and have copied and pasted the letter on my UC journal.
The job centre have said, because the dates for the physio or the appointment aren't stated on the letter (it's basically a summary letter stating what was discussed in last weeks appointment), they wont change it. So I've said, if they can't be flexible with me, despite sending a letter from the hospital and declaring all my health conditions, I need my claim to be closed whilst I attend physio for the 6-8 week period. The last advisor I spoke to in the call centre said she'd get in touch with a decision maker / case manager to chase it up. She also advised to leave messages on my journal for my work coach regarding non-attendance of Fridays appointment. As yet, I've had no response to that or advising me my claim has been closed.
Could anyone share any advise please?
Sorry for the long post. Thanks in advance
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