Wrong item sent - buyer refuses to return it . Ebay

JetpackVelociraptor

I am not sure that only being available for collection between 4pm and 5pm on a Tuesday would stand up in court as reasonable. And I see no reason to believe op is taking about a £10 item either, not when they've offered Royal mail collection and to pay the buyer for their time as well. OP has offered to send a courier to collect without requiring any printing or effort on the buyers part aside from "shove it back in the original packaging". Should OP be so minded they could indeed send additional packaging out to the buyer so that the buyer needs do no more than place a box inside a bag. But herein lies the rub, the buyer has made no mention whatsoever as to how difficult the return will be for them. They are not claiming to be unable to return the item. They are demanding a discount on another item in exchange for the return. Is it fraud? No. Is it extortion? Well, possibly if they continue to refuse OP's right to their own property. And I have to say I strongly disagree that only the big box stores need to be concerned about their reputation. OP could end up with a "happy" customer, and positive feedback that tells everyone what happened, and next time they have an issue guess what that buyer is likely to expect? Better to have one mildly unhappy, unreasonable customer than to attract other buyers like them. But hey, that negative feedback he might get would probably be removable under ebay's policies - or via an appeal if he has that crn I was going on about.

shahpur

Just an update ( thanks for all the advice ) -  I decide just to pay up as it was not fair on the person who was meant to receive the item. After  a week he got around to forwarding the item on but seems to have opened the package and " helped " himself to a few of the parts . I contacted both parties and both are blaming each other for the missing parts.

I am now having to pay again for the item to be returned to me  . -  Thanks again for all the help , in the future will double check all the items I post off.  

JetpackVelociraptor

I'm sure you won't have the same problem again but for future reference, you shouldn't be giving a customers' details out to another customer. If you'd had the parcel returned to you you would have known exactly what had been returned. Not to mention the possible data protection issues of giving your customers' details out to some random person. And now you've got two unhappy customers instead of just one I hope you cancelled the discounted order!