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Bank lied to me - what would you do?

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  • born_again
    born_again Posts: 21,437 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    eskbanker said:
    sonypc100 said:
    It’s more the principle that banks would actually lie to their customers and it’s still a shock that I’m trying to digest. 

    Maybe they do it daily and it’s the norm, I just haven’t knowingly come across it before. 
    Banks don't lie to their customers!

    Human beings employed by banks might do or make other mistakes, just like human beings in all other jobs, not that that makes it right of course....
    Spot on. Who knows why some people do things they know are wrong. 
    Bank staff are just like any other employed person. 

    Not good being lied to & they did admit that you were, not sure what difference a letter would make, but you could ask for one.

    Telling me they received paperwork on a date when they received it 3 weeks earlier 

    Not defending them here,
    While you have proof it arrived on a given date (banks do not sign for mail RM do that at local sorting office), it will then be scanned onto internal systems. So can take a while to filter through onto the systems. Especially if mail room are busy & don't sort & send mail off to be scanned. Often done by 3rd party, not at the  location it is received at...
    Life in the slow lane
  • I've been openly lied to before by Lloyds Bank
    Interesting, seems it's not the first time then!
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