Bank lied to me - what would you do?

boingy

Just accept that all banks are evil, take their money and move on. In these days of social media they are unlikely to admit to a lie in writing in case you post it everywhere or pursue it in some other way. There is no "win" to be had here. Take the money and ditch the bank. The ombudsman will take months and will almost certainly not lead to the letter you seek or to a larger pay-out.

sonypc100

boingy said:

Just accept that all banks are evil, take their money and move on. 

True! Yep maybe I should. 

Hoenir

sonypc100 said:

Maybe I'm extremely naive to think a bank would have to be honest and not tell lies and there would be training and codes of conduct in place to prevent such things happening, it's also worrying me that the advisor who lied has probably had full on screen access to all my details.

You've never ever made a "mistake" in your entire working life. Even unintentionally. In my own working career spanning many decades I've no recollection of meeting the perfect human being. 

HobgoblinBT

How do you know it was a lie ie a deliberate attempt to mislead you instead of an error?  For example, if the person you spoke to was dislexic he/she could have made an honest error, or it could have been a training issue.  As others have said you are unlikely to get any meaningful help without giving further details of the issue which you have refused to do.  If that is the case you might be better asking for this thread to be moved to the moans and rants forum.

sonypc100

Hoenir said:

sonypc100 said:

Maybe I'm extremely naive to think a bank would have to be honest and not tell lies and there would be training and codes of conduct in place to prevent such things happening, it's also worrying me that the advisor who lied has probably had full on screen access to all my details.

You've never ever made a "mistake" in your entire working life. Even unintentionally. In my own working career spanning many decades I've no recollection of meeting the perfect human being. 

Loads of mistakes, make them daily, probably hourly but as we’ve already established it was an intentional lie and then confirmed by the banks own complaints advisor that a deliberate and intentional lie was told 

Rudyson

Hoenir said:

sonypc100 said:

Maybe I'm extremely naive to think a bank would have to be honest and not tell lies and there would be training and codes of conduct in place to prevent such things happening, it's also worrying me that the advisor who lied has probably had full on screen access to all my details.

You've never ever made a "mistake" in your entire working life. Even unintentionally. In my own working career spanning many decades I've no recollection of meeting the perfect human being. 

Allow me to introduce myself...

sonypc100

Rudyson said:

Hoenir said:

sonypc100 said:

Maybe I'm extremely naive to think a bank would have to be honest and not tell lies and there would be training and codes of conduct in place to prevent such things happening, it's also worrying me that the advisor who lied has probably had full on screen access to all my details.

You've never ever made a "mistake" in your entire working life. Even unintentionally. In my own working career spanning many decades I've no recollection of meeting the perfect human being. 

Allow me to introduce myself...

Haha! 😛 lol 

Hoenir

sonypc100 said:

Hoenir said:

sonypc100 said:

Maybe I'm extremely naive to think a bank would have to be honest and not tell lies and there would be training and codes of conduct in place to prevent such things happening, it's also worrying me that the advisor who lied has probably had full on screen access to all my details.

You've never ever made a "mistake" in your entire working life. Even unintentionally. In my own working career spanning many decades I've no recollection of meeting the perfect human being. 

Loads of mistakes, make them daily, probably hourly but as we’ve already established it was an intentional lie and then confirmed by the banks own complaints advisor that a deliberate and intentional lie was told 

Perhaps the call handler you spoke to used the placation tactic. The matter will be dealt with internally by their employer in the appropriate manner. The employee won't be publicly flogged or publicly named and shamed though. 

pridehappy

I've been openly lied to before by Lloyds Bank - then attempted to blame me for the issue. Similar issues with Halifax. I would have let it slip (as people said, humans make mistakes) but the attitude of some of the advisors I spoke to was terrible.

A quick complaint sorted it out and £40 compensation was provided. Issue was never solved by Lloyds/Halifax themselves but someone at Nationwide actually answered my question - tells you a lot about the training provided!

wiseonesomeofthetime

A letter (that will never come) will probably just sit in your drawer.

£60 goodwill gesture could be used to purchase something to help you get over your shock!