Chanel 5 blank Screen

Keep_It_Simple_please

Hi

I have Hisense TV with Freeview 

I can access all channels via Freeview BBC 1, 2, ITV X, MY4, apart from MY5 which is a blank screen 

I've scanned the TV and still not able to get MY5

As a last resort, I've reset to factory settings, and still get a blank screen 

Anyone have any ideas how to resolve this issue please 

I'm not good with technology 

Robin9

Do you get frequent messages saying "new stations added -  rescan"  I get different region options - select a different one to your usual.   I used to ignore but then found I lost ITV1 and ITV1+1

Keep_It_Simple_please

No, no message just a blank screen 

ballyblack

my5 is an app

Keep_It_Simple_please

On Freeview it's "My5" 

Krakkkers

The blank screen is better.

jon81uk

Keep_It_Simple_please said:

On Freeview it's "My5" 

Channel 5 is the channel, My5 is the app. There are also 5USA, 5STAR, 5ACTION and more freeview channels that are part of Channel 5.

Same as ITVX is an app but there is ITV1,2,3,4 and Be as channels.

TadleyBaggie

ballyblack said:

my5 is an app

Strictly speaking My5 is a streaming service, which one of the ways of accessing it is an app.

ProseccoGirl

Following on from the OP's problems with My5.

It recently needed an update (Firestick) and ever since, we've been getting a fuzzy picture for the first 30 seconds or so when it first plays after the ads.   It then reverts back to normal picture, which is actually better definition than it was before the update.

Anyone else noticing similar?   

Also the volume is even louder than other channels.  It always was, but now it seems louder still.    Eg we watch most channels at (on our equipment) say 25, and had to turn My5 down to 18, but now 15.

We're not on fibre BB, but it's always worked fine until this last update.