DCBL - FINAL REMINDER (Hospital staff and lease car with no prior notice of PCN)

KeithP

wildstyle2019 said:

'wrong' not 'one'

Please feel free to edit your posts whenever you like.  

Coupon-mad

wildstyle2019 said:

I can assure you it is for parking on DYL in a hospital car park (staff parking). They have a two photos of my car parked there. I cant see the lease company getting my address one as I've had the same address for years. At the time of this PCN they didn't have in/out cameras on our hospital grounds but they have recently been installed. 

OK, issued by Hospital Security staff, perhaps, unless the parking operator did their own patrols.  And I assume the operator in site is Car Parking Partnership (a subsidiary of ParkingEye) but if you still work there, you can tell from the signs.  Take some pics.

Anyway, email PEye's DPO first, to get copies of the windscreen PCN (if any) and Notice to Hirer (if any) plus all photos taken and also the communication about you that they received from the NHS Lease firm.  That will show you the dates and details.

Main message at this stage is:

IGNORE DCB LTD's £170 DEMANDS

wildstyle2019

This is what the lease car team sent me today. 

wildstyle2019

wildstyle2019 said:

Ok, I have sent the SAR to Parking Eye's DPO asking for what you have advised.

In the meantime my lease car team have responded. They have sent me a copy of the original PCN which has a photo of my parked car on double yellow lines. Pretty damning evidence but I firmly believe I have not been notified of this. Secondly, the contravention happened in March last year so why have I received letters from DCB 19 months later without any previous notifications before then. Normally a PCN gets sent to the lease car team which they then email to you. The lease car team have informed me that they passed on my address to Parking Eye 'in response to the first notice' - they haven't specified when this was so I have asked them to state when that was and if they have a record of when they notified me. They haven't responded yet.  

The lease car team responded and said 'We had confirmation on 11/06/23 that liability had been transferred.' 

Coupon-mad

How can the lease firm possibly have had a copy of that?

That is the third document in this chain:

1. Windscreen PCN (evidence? Was there one?)

2. Notice to Keeper (whoever is on the V5C);

3. NTH after the keeper has named the hirer.  

Unless the keeper is actually a third party fleet owner, who named the NHS lease team as hirer in 2022, and therefore that NTH was addressed not to you but to the NHS lease team?

Assuming I'm right and that NTH was not addressed to you, but to them, where's the lease team's evidence that they ever transferred liability to you? 

wildstyle2019

My sentiments exactly! None of this makes sense. I think you could possibly be correct but my lease car team are being very elusive about all this. As you've seen, all they have sent me is the image I have attached and their response to my query of when they passed on my address to PE and if they have a record of this was: 'We had confirmation on 11/06/23 that liability had been transferred.' Can I send a SAR to the lease car team?
  
There may have been a windscreen notice but at that time in our hospital, the hospital staff would put windscreen notices on cars with just a simple warning inside (our hospital, like many others, has a HUGE staff parking crisis so most staff parked 'illegally' until the in/out cameras were installed and parking permits changed). 

Aside from that, I don't recall receiving anything and I have no email record of it either. 

Coupon-mad

when they passed on my address to PE and if they have a record of this was: 'We had confirmation on 11/06/23 that liability had been transferred.'

Errr...wait! This Summer...a year later?!

I think they never transferred liability to you, then they got scared by a DCB letter this Summer. Finally they gave your data. DCB wrote to you.

You've never had a PCN then!

Wait for ParkingEye's SAR reply.

But also press the NHS Lease team:

WHY did they sit in this for a year, or is 2023 a typo by them? Ask for a copy of the transfer of liability letter they sent, who they sent it to (DCB?) and when, and a copy of the letter that caused them to panic in 2023 (DCB letter or other debt crawler).  Remind the NHS Lease team that they MUST disclose all comms that contain your data, as part of your SAR rights.

wildstyle2019

Yep its crazy! 

So awaiting response from PE - i've asked them for EVERYTHING. 

In the meantime I asked the lease company to send a copy of the transfer of liability letter they sent and who they sent it to? This is their response:

'We don’t send a transfer of liability letter.  We enter a driver’s details on the Parking Eye website so that the notice can be redirected to the responsible driver. This was completed on 23/05/2023 when we received the Parking notice.' 

The parking notice they are referring to is the one I attached a copy of in my above post.

UncleThomasCobley

Ask your lease company to provide strict proof of how they "knew" the details of the "driver" at the time of the PCN. You may want to advise them that they should provide a contact who can be served with court documents if they intend to stand by the allegation that they "knew" the drivers details on the date.

Coupon-mad

And ask if they actually mean 2023, or 2022? If they mean the former, 2023, where's the letter they received that caused them to suddenly do this a whole year later than the PCN, and you want a copy of that letter they received, too.  Because it wasn't that PCN, not this year!