Bonkers UKPC penalty notice

billy2shots

Would really appreciate any guidance on the following,  not had a parking fine before. 

Wife goes to local shopping centre at 8.30am. There is a 4 hour parking limit. 
Stays 30 minutes then goes to work.

She had to return some shopping after work so went back at 17.00, again for 30 minutes. 

Penalty notice with pictures arrives saying she was there for 8h 27.


Obviously pictured on the way in, in the morning, and on the way out in the evening. 

Called the number to get the 'no disputes over the phone message' and an address to write to.

Is that it? Write and explain what I have written above. 

Bonkers to waste my time and worry about something so stupid. 

fisherjim

Yes it is very stupid, very annoying and you are now in their clutches.

ANPR is banned for use in authority car parks as it is not fit for purpose, you have thus been caught in what is known as a double dip.

You have not however received a "fine" it is a speculative invoice from a load of greedy nasty chancers.

You should never phone a PPC they won't listen, and as they say a phone call isn't worth the paper it is printed on.

If you write what happened also they will laugh ignore and continue they are unregulated and only want money.

UKPC have been banned in the past on more than one occasion for falsifying evidence, and other GDPR violations.

Don't even think of giving in and paying these Muppets read the newbies thread on here, do not admit who was driving and use the initial appeal that has been written for you.

Umkomaas

Contact the shopping centre (probably the managing agent overseeing it - name likely to be on the 'Welcome' totem at the entrance), tell them what's happened and the nonsensical nature of this 'double-dip' parking ticket and ask them to get it cancelled. 

Half_way

Name of shopping centre?

 some places seem to crop up on here more often than others

billy2shots

Half_way said:

Name of shopping centre?

 some places seem to crop up on here more often than others

Castlepoint Bournemouth 

patient_dream

As above, the UKPC ANPR system is flawed and in general they are a seriously daft company. 

billy2shots

So just to clarify.

1. Don't pay
2. Don't disclose who was driving
3. Write to Castlepoint and explain the issue. 

If that's correct, do I actually say my wife was driving when writing to the shopping centre or not?

Coupon-mad

billy2shots said:

So just to clarify.

1. Don't pay
2. Don't disclose who was driving
3. Write to Castlepoint and explain the issue. 

If that's correct, do I actually say my wife was driving when writing to the shopping centre or not?

It's very common; we even have a thread on it:

https://forums.moneysavingexpert.com/discussion/5550336/double-dip-parking-list-of-cases/p1

http://notomob.co.uk/discussions/index.php?topic=5768.210

Of course you won't be paying.  Here's the BPA mentioning it:
https://www.britishparking.co.uk/anpr

"As with all new technology, there are issues associated with its use:

a)    Repeat users of a car park inside a 24 hour period sometimes find that their first entry is paired with their last exit, resulting in an ‘overstay’. Operators are becoming aware of this and should now be checking all ANPR transactions to ensure that this does not occur."

It's known as a 'double dip' (a well known ANPR flaw) and even the Government used the term in their incoming Code of Practice - because I told them the phrase!

Just email a complaint to Castlepoint assuming you are the registered keeper and get angry about UKPC getting your data.

Make it angry but polite.  DEMAND they get UKPC to cancel it and delete your data.  Of course you can say your wife was driving; you just don't name the driver.

KeithP

billy2shots said:

...do I actually say my wife was driving when writing to the shopping centre or not?

No do not say that. They might decide to send your response to the parking company who will then know who was driving.
Say something like "the driver did...".

patient_dream

ANPR  IS NOT a reliable especially in the hands of parking scammers.

ANPR will provide logs for the operator.
When you contact Castlepoint to get this fake by UKPC CANCELLED, ask for them for the ANPR logs. If UKPC cannot/will not provide them, this is a case for the DVLA to investigate

UKPC were banned by the DVLA a few years ago for faking pictures

https://www.dailymail.co.uk/news/article-3229165/Is-PROOF-private-parking-firms-scamming-motorists-Drivers-say-timings-photos-doctored-legally-parked-cars-issued-fines.html

Whilst this was not ANPR it was fraud ..... ans who knows what they are doing with ANPR.  

billy2shots

Many thanks for all the replies and help.