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Outgoing Octopus

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This discussion was created from comments split from: Octopus Tracker.
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Can some please explain the Outgoing Octopus Fixed tariff to me, and tell me if it's worth switching the electric side of my tracker tariff to it?
15p fixed compared to variable which lately has been higher seems a good deal, especially as we use more electric than gas.
Is it as simple as that?
We have 16 solar panels. Not hooked up to a battery. All I know is that BG contact me 4 times a year for a reading and we get on average £850 a year back. Would going to the Octopus Outgoing Fixed affect that payment?
As you can see I'm totally in the dark (no pun intended) about all this works.
Just stay on the tracker for both, or swap leccy to Outgoing?
Thanks.
https://octopus.energy/smart/outgoing/
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RolandFlagg said:Can some please explain the Outgoing Octopus Fixed tariff to me, and tell me if it's worth switching the electric side of my tracker tariff to it?Your question is not related to the thread subject. I've asked for it to be split off to its own thread.RolandFlagg said:Can some please explain the Outgoing Octopus Fixed tariff to me ...RolandFlagg said:... and tell me if it's worth switching the electric side of my tracker tariff to it?RolandFlagg said:We have 16 solar panels. Not hooked up to a battery. All I know is that BG contact me 4 times a year for a reading and we get on average £850 a year back.
The actual amount of electricity you export is irrelevant for deemed FIT payments, it could be more or less than 50%.RolandFlagg said:Would going to the Octopus Outgoing Fixed affect that payment?Now some questions for you.- Do you have a smart meter?
- Is it recording your export in a separate register?
- Are you taking regular readings of your export register?
- Are you taking regular readings of your generation meter? (I assume you are, these are the readings BG ask for.)
- Do you know how many kWh a year you typically generate, and how many of those you export?
RolandFlagg said:Just stay on the tracker for both, or swap leccy to Outgoing?
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
Octopus, from a phone call to them -not on line, agreed my change to Tracker. After 6 weeks and no bill when I chasedthey pointed out that Tracker wouldn’t work with Economy 7 . We , like 40% , have historically Economy 7.They, Octopus( without any other options and not to my knowledge) changed our Tariff to Flexible!
Having had a Smart Meter installed earlier this year I queried why they had tried to come back twice after a Third Party Meter reader read our meters a few months ago . He also said this would be a once a year meter reading check. Following my phone call to Octopus, after they emailed me to tell me I wasn’t allowing a Meter reading person to check our meters, the Octopus guy instigated( his choice not mine ) a complaint. This after weeks of problems, unanswered queries, broken links to alternative tariffs, is still ongoing. I even escalated it to the resolution and Greg CEO teams. All they both keep doing is referring this back to the employee who transferred me to the Flexible tariff. Quite unbelievable and I have( naturally) used their phrase’ Outstanding Customer Service’ back at them .NOT.
So Economy 7 is not a good fit with Octopus and their approach(eg not changing the Meter) is at variance to the other main Energy players.
Hope my experience helps somebody . No doubt Martin is aware of Octopus’s problems and restrictions with Economy 7.0 -
IanCr said:Octopus, from a phone call to them -not on line, agreed my change to Tracker. After 6 weeks and no bill when I chasedthey pointed out that Tracker wouldn’t work with Economy 7 . We , like 40% , have historically Economy 7.They, Octopus( without any other options and not to my knowledge) changed our Tariff to Flexible!I'm very confused by your post.You have Economy 7? And you want to stay on Economy 7? So why did you try to switch to Tracker, which is not an Economy 7 tariff?IanCr said:Having had a Smart Meter installed earlier this year ...IanCr said:So Economy 7 is not a good fit with Octopus and their approach(eg not changing the Meter) is at variance to the other main Energy players.IanCr said:No doubt Martin is aware of Octopus’s problems and restrictions with Economy 7.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
Octopus admit they were wrong and have confirmed that their Tracker tariff works( and is now working) with Economy 7.Complaint submitted in October, sorted in November and they eventually paid £30 compensation in February.Ian0
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