We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Your readings are on the way
Comments
-
northernstar007 said:as ive just joined octopus, i`m looking at my usage and the gas is set in m3, the electric is in kw which is what i am wanting for the gas aswellThe gas is only "set in m3" because you have a metric meter.This is simply the number you/Octopus read directly from the meter dial/display.It is converted to kWh (as described above) before it is used for any billing calculations.The meter reading, the kWhs this represents (and the conversion calculations in small print) are all detailed on your bills.
0 -
To change m3 to kWh the energy company has to know the calorific value of the gas and factor this into the calculation. This value changes daily so when they send a bill it calculates the average calorific value over the charging period. This is why electricity is instant and gas can take a little longer to be billed/calculated.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22
Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing1 -
Being only £114 in credit in Autumn and long before the real cold weather isn't very. Taking the money out now could be leaving you short in a few months time.1socrates1 said:It seems that Octopus are able to take proper 1/2 hour readings again. But I am in £114 credit and when I try ask for a partial refund it says I am unable to do so. Surely if they are able to do the readings, they are are also able to ascertain what my total readings is for both electricity and gas, and therefore able to issue the refund and furthermore for my account to go back to normal?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
1socrates1 said:It seems that Octopus are able to take proper 1/2 hour readings again. But I am in £114 credit and when I try ask for a partial refund it says I am unable to do so.That's normal for Tracker customers, IIRC.Email them and ask, they'll manually review your consumption to date and let you know if you can have a refund.I do this quarterly and they haven't turned me down yet!
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
I will keep the £114 in the account, I am not desperate for it. As you said should help cover Winter.1
-
The last bill I received was for the period, 9 September to 7 October 2023. I have a positive balance of £159.74,
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards