Neff build in oven

Addrianne

I purchased a Neff B47CR32N0B Slide and Hide EcoClean Single Electric Oven 18 February 2021 from John Lewis. Whilst still under warranty the oven developed a fault. The part was replaced free of charge January 16th 2023. The same part has developed the same fault. Neff have offered a 50% discount to replace the part and the call out fee. I don’t feel I should have to pay anything . The oven was faulty under warranty and now the replacement part, replaced less than a year ago is showing the same fault. I’m not necessarily looking to have the oven replaced but want the part and call out paid for by Neff. The 6 year rule that exists for large electrical items could be activated but John Lewis will decide the value of the oven when originally purchased divided by 72 leaving me again with a large sum to pay out . Your thoughts would be appreciated. 

Keep_pedalling

What part has failed?

DullGreyGuy

As you rightfully say, you purchased from JL and so they are the only ones you have leverage over. As you have previously gone down the warranty route rather than the statutory you're bound by whatever terms they have.

JL won't necessarily write it off, how much is the cost of repair? Is it close to 50% of the original retail price you paid?

SiliconChip

In general parts replaced under warranty don't restart the clock, the warranty is effective for the length of time it states from the original purchase/delivery date. So if it was a 2 year warranty from Neff then that has expired, so it's quite generous of them to offer an out of warranty reduction.

I'd suggest that you raise it with John Lewis to see what solution they offer under the CRA, you might find that they'll pay for the replacement part if that'll cost them less than a partial refund on the whole oven. You also can't assume that a partical reduction will be based on straight line depreciation, they might base it on a curve with the largest amount at the start of ownership, so by now the refund could be even less than you think - the only way to know will be to ask them.

DullGreyGuy

SiliconChip said:
You also can't assume that a partical reduction will be based on straight line depreciation, they might base it on a curve with the largest amount at the start of ownership, so by now the refund could be even less than you think - the only way to know will be to ask them.

Legally you are not charged depreciation, you are charged for the use you've had out of it. I'm sure there are some things where you get a mass of use at the beginning and then it goes in the back of a cupboard never to be used again but would have thought an oven was fairly consistent. 

When I had my CRA claim with JL for a freezer they did a straight line calc over 72 months