Call-out charge

Okell

eskbanker said:

BinkySnuffhausen said:

I needed a specialist heating control electrician and booked one recommended by my boiler service engineer. The electrician then couldn’t come but passed the job to another independent electrician who came, looked briefly at the job, said that I needed a specialist heating control electrician, that he was unable to do it and charged me £80 for the call-out. He had told me in advance that he charged £80 for a callout and I’d have expected to pay this if he’d offered a solution that I rejected, but I don’t think I should pay it as he knew the job before he came and then simply chose to walk away from it.

You booked a specialist but they 'passed the job' to a non-specialist?  I think you have every right to take this up with the first one, albeit this is more of a moral 'right' than a legal one....

I agree with you.  The original specialist heating control electrician should have recommended a similarly qualified specialist electrician to the OP.

I'd be thinking twice about using the original specialist if they think that's a good way to treat potential customers.