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Advice re VM contract & other current deals.

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My 18-month contract ends in May 2024.

I currently have M125 broadband, Mix TV, and Sky Movies. I pay £59pm but a discount is due to end next month so from January-May I will be charged £84pm.

I went on the chat yesterday morning having checked what other deals are around. Sky is currently offering a comparable package including Netflix for £47pm - take off my existing Netflix subscription and it comes down to £40pm.

The lady on the chat finally offered me my current package at £48pm. I said I'd do some more research and come back later. She said that all the details had been saved to my account and would be valid for 7 days.

I went back to chat more later in the day and got through to someone else who claimed they knew nothing about it and there were no notes saved to my account. I went through the whole lengthy process again and he said that the lady had made a mistake. The best deal on offer was £71pm! I called and tried to get through to Retentions and ended up speaking to someone who also offered me £71pm. I don't know if they were in Retentions or not. The problem, allegedly, is that my contract doesn't end until May, and 'special' discounts won't get unlocked until then.

Question: Is it worth trying to pursue a better deal with VM now or will I just have to bite the bullet and pay £25pm more between Jan-May, until these 'special discounts' get unlocked? Also, if it's the former, what's the best number/keypad sequence to use? Getting through to Retentions is a bit like holding a seance, in my experience.

Comments

  • Ozzig
    Ozzig Posts: 367 Forumite
    Third Anniversary 100 Posts Name Dropper
    BigTezza said:

    My 18-month contract ends in May 2024.

    I currently have M125 broadband, Mix TV, and Sky Movies. I pay £59pm but a discount is due to end next month so from January-May I will be charged £84pm.

    I went on the chat yesterday morning having checked what other deals are around. Sky is currently offering a comparable package including Netflix for £47pm - take off my existing Netflix subscription and it comes down to £40pm.

    The lady on the chat finally offered me my current package at £48pm. I said I'd do some more research and come back later. She said that all the details had been saved to my account and would be valid for 7 days.

    I went back to chat more later in the day and got through to someone else who claimed they knew nothing about it and there were no notes saved to my account. I went through the whole lengthy process again and he said that the lady had made a mistake. The best deal on offer was £71pm! I called and tried to get through to Retentions and ended up speaking to someone who also offered me £71pm. I don't know if they were in Retentions or not. The problem, allegedly, is that my contract doesn't end until May, and 'special' discounts won't get unlocked until then.

    Question: Is it worth trying to pursue a better deal with VM now or will I just have to bite the bullet and pay £25pm more between Jan-May, until these 'special discounts' get unlocked? Also, if it's the former, what's the best number/keypad sequence to use? Getting through to Retentions is a bit like holding a seance, in my experience.

    Not sure about the full sequence of numbers to press, but the "I'm leaving" option should end up at retentions.

    There's a merry dance you can do, enabling promotional calls on your account, then giving 30 days' notice (you'd have to do that when you only have 30 days of your current deal left) then they might call you with a figure worth staying for.

    Before you do though, make sure if you use your VM email for anything important, to get a new email account up and running and everything moved over.

    I left it late when I last called Retentions (been paying top whack for a couple of months), I explained I had priced up the same services but with lower broadband bandwidth (no Brsk / fttp available at the time).
    They were not willing to match the new customer price for the same service but the price we settled on was the same as if I'd moved back to BT and subscribed to the various streaming services.

    Word on the street is I could have done the leavers tango and possibly have got the new customer rate, or been disconnected when my 30days notice was up.

    Good luck.
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