EDF Energy Hub - Broken?

Phones4Chris

Hi dealyboy. AFAIK I'm not yet on Kraken as my account number is still "67".

The really strange thing is, today when I log in I'm back on the Energy Hub!! Now, it's a different computer (but same browser) so whether that's having any effect I won't know until later as I have other things to get on with. It could of course be still work in progress and they are "playing" with the system.

I've phoned EDF, raised a complaint about my inaccurate bill (mentioned in another thread, nothing to do with this issue) which they are supposedly going to correct. I didn't mention the Hub issue as I struggled to understand the agent whose first language obviously wasn't English. I'll do that on another time.
More later.

dealyboy

@Phones4Chris said:

Hi dealyboy. AFAIK I'm not yet on Kraken as my account number is still "67".

The really strange thing is, today when I log in I'm back on the Energy Hub!! Now, it's a different computer (but same browser) so whether that's having any effect I won't know until later as I have other things to get on with. It could of course be still work in progress and they are "playing" with the system.

I've phoned EDF, raised a complaint about my inaccurate bill (mentioned in another thread, nothing to do with this issue) which they are supposedly going to correct. I didn't mention the Hub issue as I struggled to understand the agent whose first language obviously wasn't English. I'll do that on another time.
More later.

... thanks Chris ... no, totally understand ... read about your nightmare after I'd written my piece.

Phones4Chris

Update. We're back on "Energy Hub". My brief experience of Energy Graphs was obviously them "playing with the system" overnight. I have experienced what appear to be "experimental" My Account changes before, in fact in one of my communication exchanges with CEO Complaints a while back, I did say I didn't mind being a "guinea-pig" as long as they told me what they were up-to and asked for my opinion. Needless to say, that communication never happened!