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EDF Energy Hub - Broken?
Comments
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Hi dealyboy. AFAIK I'm not yet on Kraken as my account number is still "67".
The really strange thing is, today when I log in I'm back on the Energy Hub!! Now, it's a different computer (but same browser) so whether that's having any effect I won't know until later as I have other things to get on with. It could of course be still work in progress and they are "playing" with the system.
I've phoned EDF, raised a complaint about my inaccurate bill (mentioned in another thread, nothing to do with this issue) which they are supposedly going to correct. I didn't mention the Hub issue as I struggled to understand the agent whose first language obviously wasn't English. I'll do that on another time.
More later.1 -
... thanks Chris ... no, totally understand ... read about your nightmare after I'd written my piece.@Phones4Chris said:Hi dealyboy. AFAIK I'm not yet on Kraken as my account number is still "67".
The really strange thing is, today when I log in I'm back on the Energy Hub!! Now, it's a different computer (but same browser) so whether that's having any effect I won't know until later as I have other things to get on with. It could of course be still work in progress and they are "playing" with the system.
I've phoned EDF, raised a complaint about my inaccurate bill (mentioned in another thread, nothing to do with this issue) which they are supposedly going to correct. I didn't mention the Hub issue as I struggled to understand the agent whose first language obviously wasn't English. I'll do that on another time.
More later.0 -
Update. We're back on "Energy Hub". My brief experience of Energy Graphs was obviously them "playing with the system" overnight. I have experienced what appear to be "experimental" My Account changes before, in fact in one of my communication exchanges with CEO Complaints a while back, I did say I didn't mind being a "guinea-pig" as long as they told me what they were up-to and asked for my opinion. Needless to say, that communication never happened!2
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