Additional item included in an order - do I have to pay for it?

ArbitraryRandom

Also don't spite yourself - ask how much it would be, then decide if the discount is worth buying it now rather than later. 

If you do decide to return, you could ask them when their courier will be around to collect - AFAIK, there's no obligation for you to actually return the item given you never ordered it, simply to make it available for them  

BooJewels

ArbitraryRandom said:

Also don't spite yourself - ask how much it would be, then decide if the discount is worth buying it now rather than later. 

If you do decide to return, you could ask them when their courier will be around to collect - AFAIK, there's no obligation for you to actually return the item given you never ordered it, simply to make it available for them  

I've now emailed them asking for what they described as the 'reduced price' - they'd told me how to pay, but not how much - and what their procedure is for returning it, as I can't get to a post office.  I think it will end up too large to go into a local letterbox, even if they sent a return label.  Anything I post myself that's larger, I get RM to collect it.

sammyjammy

It maybe it can go in one of the parcel post letter boxes if you have one nearby but if you do take it to the Po you can get proof of delivery which you'd need if they "lose" it.  Risk v convenience

Parcel postboxes (royalmail.com)

BooJewels

sammyjammy said:

It maybe it can go in one of the parcel post letter boxes if you have one nearby but if you do take it to the Po you can get proof of delivery which you'd need if they "lose" it.  Risk v convenience

Parcel postboxes (royalmail.com)

The parcel box is only 100 yards from the PO that I can't get to, so that doesn't help me very much unfortunately.

I'll wait and see what they come up with when I hear back - I've said that getting to a PO isn't really an option. 

the_lunatic_is_in_my_head

Onus is on them to collect. 

Don't forget to ask for the inexpensive free promotional item as well.

DigSunPap

For the sake of £25 I would say just keep it! Is it from a big corporate company or a small family business because that could be the difference for me.

BooJewels

the_lunatic_is_in_my_head said:

Onus is on them to collect. 

Don't forget to ask for the inexpensive free promotional item as well.

I did titter to myself when sending my latest email, thinking that I perhaps should remind them of my missing freebie.

They've come back with a brief response saying that the price is 10% discount from the published price or return it to them within a week.  No offer to collect or send a return label, or further instruction, which I specifically asked for - as many large companies have specific returns procedures, documents to enclose and different receiving addresses etc. 

I think I'm going to tell them that I'm happy to pack it up in the original packaging and they're welcome to arrange collection.

BooJewels

DigSunPap said:

For the sake of £25 I would say just keep it! Is it from a big corporate company or a small family business because that could be the difference for me.

If you see my previous post, you'll see where we're up to with it now.  I think they're quite a large company, with an extensive product range.

the_lunatic_is_in_my_head

BooJewels said:

the_lunatic_is_in_my_head said:

Onus is on them to collect. 

Don't forget to ask for the inexpensive free promotional item as well.

I did titter to myself when sending my latest email, thinking that I perhaps should remind them of my missing freebie.

They've come back with a brief response saying that the price is 10% discount from the published price or return it to them within a week.  No offer to collect or send a return label, or further instruction, which I specifically asked for - as many large companies have specific returns procedures, documents to enclose and different receiving addresses etc. 

I think I'm going to tell them that I'm happy to pack it up in the original packaging and they're welcome to arrange collection.

Might be worth popping a message back pointing out you are an involuntary bailee and as such your obligation is to make the goods available for collection and if they are unable to arrange such you’ll sell for market value by auctioning on eBay and after deducting selling fees will account to them the remaining amount.

Maybe they’ll collect, maybe they’ll think it’s not worth the bother but as long as you are taking care of the goods and allowing them to collect there isn’t anything further they can do to force you to return yourself.  

BooJewels

Thank you @the_lunatic_is_in_my_head - that was the legal priciple I was trying to remember - it was something I encountered a number of years ago when my son took a rental flat that was still full of the previous tenants possessions - including a fridge full of food.  It looks like my obligation in that regard is to keep the item free from damage and allow them to collect it.  If I do sell it, I have to advise them of where and when etc.

I'll fire an email off in the morning.