Online catalogue company charging for return order and items missing?

jazzy
jazzy Posts: 1,074
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Forumite
edited 6 November 2023 at 7:14PM in Consumer rights
Looking for advice on what to do with an online catalogue company who are charging me for a returned order and another order for items that have been cancelled by the catalogue company.

I have been contacting this company for around two weeks to try to resolve the problem and I am getting nowhere, they state that due to a new ordering system errors have been made on my orders. However, they will not amend these errors and it appears that I have to pay off the full balance on my account not to occur any monthly fees.

Are online companies allowed to do this without breaking some type of sales regulation?

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