Solar panel woes

Oscarmax

SeaScapes said:

@Oscarmax definitely a fraudulent contract but they've gone bust so we're being told there's nothing we can do!

My understanding if its fraudulent they cannot hide behind ltd liability, can you access legal advice of your house insurance, we found Citizen advice a bit useless.

ArbitraryRandom

Oscarmax said:

SeaScapes said:

@Oscarmax definitely a fraudulent contract but they've gone bust so we're being told there's nothing we can do!

My understanding if its fraudulent they cannot hide behind ltd liability, can you access legal advice of your house insurance, we found Citizen advice a bit useless.

Agreed - in cases of negligence or fraudulent trading personal liability may be imposed, allowing prosecution or civil action... but proving it might be a challenge if they were registered and it lapsed as the business wound up during install. 

Certainly one to have some legal advice on, but probably not one to spend a lot of money looking into if it's not included in an existing policy/union membership. 

SeaScapes

@Oscarmax thank you - I'll look into this!

SeaScapes

@ArbitraryRandom thanks for this, I can't believe someone can just lie, take money then not deliver the agreed service, go bust and walk away. This has affected more than just us, there are several households around us who have been left with the same problems.

Oscarmax

In October 2022 we had a Solax battery fitted by solar company in Uttoxeter Staffordshire, i wont give the companies name.

The installation was excellent that side I have no complaints, however trying to get the paperwork and warranty was a nightmare, the installation carried a 10 year warranty, fortunately they were member of the HIES insurance back warranty, I just sent them copies of the email correspondence, their legal team contacted the company in question, the HIES uploaded all the paperwork and 10 year guarantee the same day.

The lesson I learnt, you are going to fit Solar panels, batteries etc make sure they are HIES registered and don't pay until you have received your HIES warranty registration No.

SeaScapes

@Oscarmax thank you for sharing your experience, that sounds stressful too and I'm glad you sorted it in the end. I'll look into HIES to see if that's an option for us.

markin

Octopus no longer require mcs certs

The_Green_Hornet

markin said:

Octopus no longer require mcs certs

but they do require it to be installed under an equivalent certification scheme.

Export Tariffs - Terms & Conditions | Octopus Energy

SeaScapes

Thanks @markin and @The_Green_Hornet, we're with Octopus so I'll get in touch to find out what we can do. Have got an electrician coming to look at the set-up this week so will find out what can be done to sort all of this out.

markin

The_Green_Hornet said:

markin said:

Octopus no longer require mcs certs

but they do require it to be installed under an equivalent certification scheme.

Export Tariffs - Terms & Conditions | Octopus Energy

They seem to have changed it again?