Solar panel woes

Looking for advice as I'm at a loss as to what to do! We had solar panels fitted in Dec 22/Jan 23. The company were a nightmare to deal with and we very nearly cancelled but as they had been recommended by friends, we persevered and got a small discount for all the hassle.

Once they were up and running, everything was fine except no certificate came through for us to set up a tariff with our electricity supplier. No amount of chasing helped and we eventually found out the company was going bust as they were installing the panels. We've since found out they were not MCS registered although they advertised that they were.

We've spoken to Citizens Advice and are in contact with the liquidator. We asked an electrician to look everything over to see if he could sign it off so we could get the certification but he said it would all need reinstalling. As the company wasn't registered, we can't claim through house insurance. To add to the problems, during last week's storm our electricity kept tripping and we identified it's the panels causing the problem so they're now switched off.

We seemed to have reached a dead end with what to do. I'm in the process of finding an electrician who can repair the damage and at least get them working again. We won't see any compensation from the company that went bust but I've heard he's set up another solar panel company not too far from here and I really don't want anyone else to get scammed by this idiot! Any suggestions??
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Comments

  • SeaScapes said:
    Looking for advice as I'm at a loss as to what to do! We had solar panels fitted in Dec 22/Jan 23. The company were a nightmare to deal with and we very nearly cancelled but as they had been recommended by friends, we persevered and got a small discount for all the hassle.

    Once they were up and running, everything was fine except no certificate came through for us to set up a tariff with our electricity supplier. No amount of chasing helped and we eventually found out the company was going bust as they were installing the panels. We've since found out they were not MCS registered although they advertised that they were.

    We've spoken to Citizens Advice and are in contact with the liquidator. We asked an electrician to look everything over to see if he could sign it off so we could get the certification but he said it would all need reinstalling. As the company wasn't registered, we can't claim through house insurance. To add to the problems, during last week's storm our electricity kept tripping and we identified it's the panels causing the problem so they're now switched off.

    We seemed to have reached a dead end with what to do. I'm in the process of finding an electrician who can repair the damage and at least get them working again. 
    Talk to a few specialists, what they can do depends on if some or any of the installation is up to standard, until you have a proper assessment it will be hard to know what to do. You also need to identify why they are tripping, water ingress, panels coming loose with high winds etc. 
    SeaScapes said:
    We won't see any compensation from the company that went bust 
    You may still be able to claim against their their professional liability insurance if they have any, worth raising that point with the liquidator. Had their registration lapsed, were they a member of the MCS at some point but failed to renew, or never registered?
    SeaScapes said:
    I've heard he's set up another solar panel company not too far from here and I really don't want anyone else to get scammed by this idiot! Any suggestions??
    Do not libel him, no good will come of it. Are the "companies" limited? I suspect that they probably are, but worth checking. 
  • MattMattMattUK, this is really helpful!
  • MeteredOut
    MeteredOut Posts: 1,124
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    Did you pay any of the invoice by credit card?
  • @MeteredOut sadly not!
  • mmmmikey
    mmmmikey Posts: 1,594
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    I'm not sure if forum rules allow me to post a recommended supplier here, but if by any chance you're in Lincolnshire or a nearby county I can recommend an excellent solar panel specialist who does all kinds of diagnostics and repair work on solar and battery systems. He isn't cheap but will charge you a fair price and not rip you off. I am a previous customer and have no commercial link with him in any way.
  • Oscarmax
    Oscarmax Posts: 106
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    Were they HIES registered
    12 x 370 Watt J A panels Solis 3.6 invertor. Solax AC invertor and 5.8 triple battery
  • Oscarmax
    Oscarmax Posts: 106
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    SeaScapes said:
    Looking for advice as I'm at a loss as to what to do! We had solar panels fitted in Dec 22/Jan 23. The company were a nightmare to deal with and we very nearly cancelled but as they had been recommended by friends, we persevered and got a small discount for all the hassle.

    Once they were up and running, everything was fine except no certificate came through for us to set up a tariff with our electricity supplier. No amount of chasing helped and we eventually found out the company was going bust as they were installing the panels. We've since found out they were not MCS registered although they advertised that they were.

    We've spoken to Citizens Advice and are in contact with the liquidator. We asked an electrician to look everything over to see if he could sign it off so we could get the certification but he said it would all need reinstalling. As the company wasn't registered, we can't claim through house insurance. To add to the problems, during last week's storm our electricity kept tripping and we identified it's the panels causing the problem so they're now switched off.

    We seemed to have reached a dead end with what to do. I'm in the process of finding an electrician who can repair the damage and at least get them working again. We won't see any compensation from the company that went bust but I've heard he's set up another solar panel company not too far from here and I really don't want anyone else to get scammed by this idiot! Any suggestions??
    If they advertised they were MCS registered and that was not the case, surely the contract was fraudulent, surely you can actual go after the company directors ?
    12 x 370 Watt J A panels Solis 3.6 invertor. Solax AC invertor and 5.8 triple battery
  • @mmmmikey we're not unfortunately or I would've taken you up on that offer!
  • @Oscarmax they specify MCS, Napit and RECC, no mention in HIES? 
  • @Oscarmax definitely a fraudulent contract but they've gone bust so we're being told there's nothing we can do!
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