Parking Charge Notice - significant memory problems

ClaireLR

Coupon-mad said:

Reply and say:


Dear xxxx

This is not only unacceptable but illegal.  

Unless your company did not contract this agent (who did then?) you are mistaken. In law, whoever contracted as the 'principal' in your agreement remains legally liable for the actions of your agents.

This includes joint liability for disability discrimination such as this. Kindly escalate my complaint to a Manager who knows a bit about vicarious liability under the law of agency and/or the Equality Act 2010 and who has a good understanding of the needs of disabled persons and your statutory duty to make reasonable adjustments to inflexible policies.  This duty includes having a mechanism to adjust time limits that place people like us at a disadvantage, and telling your agents to cancel unjust parking charges.

Alternatively, I urge that your company seeks legal advice because I will name you to be called to court if this illegal harassment progresses.  I will also involve my MP and the local newspaper.

Thank you, I really appreciate this.  
Do you think it will have to go to court? Things like this stress me out so bad these days. But I also feel that what they've done is wrong and unfair.  

ClaireLR

Also, I rang POPLA, and they said they couldn't give advice but the woman said I should contact CAB and they would give me the advice I needed.  And I felt she was trying to tell me that CAB would tell me to appeal it.  Just waiting for one of their online advisors to help me. 

Coupon-mad

Please stop. Do not contact CAB ; they are useless at private parking scams.

Do not ring POPLA or anyone.

Just send what I wrote for you now. Our advice is stopping this going anywhere.

Trainerman

Be careful. CAB are great at some things but not good on private parking cases. Coupon-Mad and the regulars on here know far more

ClaireLR

Thanks all, have just sent the email, will report back later! 

ClaireLR

CAB have advised me to contact the Equality Advisory and Support Service which I have done so. 
They have also said that they will pass details of the parking company to trading standards who will contact me if they require any further information, but that I may not hear from them.
They couldn't advise me if I should appeal or not!

Coupon-mad

Having the EASS on board is not a bad move.  
But we can promise you that you won't be paying this and we think the retail park will now cancel the PCN if they have any sense.

ClaireLR

Coupon-mad said:

Having the EASS on board is not a bad move.  
But we can promise you that you won't be paying this and we think the retail park will now cancel the PCN if they have any sense.

Thank you so much for all your help, really do appreciate it

ClaireLR

I've just received an email from a company that I emailed assuming they were the landowner, giving details of the actual landowner. Which isn't the same people I emailed yesterday.
I'm unsure what to do as I don't know which one of these are the actual landowner. Any advice? 

ClaireLR

I've sent an email asking if they're the landowner.