We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Carbon fiber ring

Olivia779
Olivia779 Posts: 5 Forumite
First Post
in Consumer rights
Hi, about a year or two ago I bought a ring from an american jeweler called James Allen via their website. Unfortunately just recently my ring got stolen of me and I was wondering if they refuse to send out a new one, what rights do I have as an international customer and the consumer rights acts or something similar to that? 

Thank you !
«1

Comments

  • marcia_
    marcia_ Posts: 3,954 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    Olivia779 said:
    Hi, about a year or two ago I bought a ring from an american jeweler called James Allen via their website. Unfortunately just recently my ring got stolen of me and I was wondering if they refuse to send out a new one, what rights do I have as an international customer and the consumer rights acts or something similar to that? 

    Thank you !
     Why would they send you a new one because yours was stolen 🤔
  • Keep_pedalling
    Keep_pedalling Posts: 22,391 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    How is it the retailers fault it was stolen? 
  • GrumpyDil
    GrumpyDil Posts: 2,200 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited 29 October 2023 at 9:04AM
    None at all. 

    If you purchased from an American site the Consumer Rights Act will very likely not apply and any compang/trader can choose whether or not to do business with another individual/legal entity so long as any decision is not based on breaching a protected characteristic.

    Why do you think it might be an issue?
  • oldernonethewiser
    oldernonethewiser Posts: 2,670 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    Not sure I understand your question.   If something gets stolen you are expecting the retailer to replace it?

    Is this something to do with replacing it via an insurance claim?
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,269 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Perhaps the question is whether the retailer is compelled to sell a new one?  Otherwise, it makes no sense. 
  • Ayr_Rage
    Ayr_Rage Posts: 3,613 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Talk to your insurer, that's the only option.
  • PHK
    PHK Posts: 2,566 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    GrumpyDil said:
    None at all. 

    If you purchased from an American site the Consumer Rights Act will very likely not apply and any compang/trader can choose whether or not to do business with another individual/legal entity so long as any decision is not based on breaching a protected characteristic.

    Why do you think it might be an issue?
    Why would CRA cover a stolen item?
  • Jonboy_1984
    Jonboy_1984 Posts: 1,233 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Did you take out the insurance they promote on their website for US and Canadian customers???
  • Olivia779
    Olivia779 Posts: 5 Forumite
    First Post
    Jonboy_1984 said:
    Did you take out the insurance they promote on their website for US and Canadian customers???
    I didn't unfortunately 
  • Olivia779
    Olivia779 Posts: 5 Forumite
    First Post
    I paid quite a lot is there an excuse I can say?
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 602.9K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture