Nous co

born_again

oldernonethewiser said:

Almost as if this thread was started as an advert 

Well MSE have a button for just that 😜

Loveworm

Be extremely careful—my energy supply was switched without my informed consent

I used Nous to investigate whether I could save money on my gas and electricity. I did not knowingly authorise them to cancel my Utility Warehouse supply or transfer me to Fuse Energy.

When I discovered what had happened, Nous assured me that the switch had been stopped and that there was “nothing further to cancel”. However, I subsequently received an email requesting a final gas meter reading so that another supplier could start billing me. Fuse Energy has now also scheduled a £44.55 payment from my bank account, which I have had to block.

Nous left me to contact Utility Warehouse and ask them to take back my supply. UW were extremely helpful, responded promptly and swiftly arranged to return my supply to them.

Despite repeatedly raising the problem with Nous, their responses have largely consisted of saying that it has been “passed to the team”, without providing clear confirmation that the erroneous transfer and associated billing have been fully resolved.

My Nous account was showing Manual mode, yet I have still spent considerable time contacting Nous, UW, Fuse Energy and my bank to undo a switch I did not knowingly request.

My advice is to be extremely cautious when entering information into Nous. Check the selected savings mode carefully and understand that what may appear to be a price-checking exercise could apparently lead to an actual supplier switch. Keep screenshots of every setting and communication.