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HELP ASAP PLS! County Court Claim - Highview Parking PCN - VC5 not updated - no chance to appeal
Hello all, me and my partner are freaking out as we've been stung with a few PCNs that were SENT TO OUR OLD ADDRESS. We updated driving license and insurance but forgot the VC5 - yep that old chestnut.
So for this particular one husband went to TRELISKE RETAIL PARK, TRURO. To his recollection, he parked, browsed shops for 40 minutes. Left to go find parking at the hospital where he had appointment and in surrounding areas. Couldn't find any. Came back to Treliske, parked there again as was still within time, went to appointment and then went and spent 100quid in NEXT. According to him this could not have totalled 2 hours, which is allowed time at the car park.
A PCN was sent to our OLD ADDRESS (due to us not updating VC5 - although drivers licence and insurance was updated). We didn't get it until we got DCBL send Notice of Debt Recovery to NEW ADDRESS and we went back to our old address to pick up the PCNs. We tried to get in touch with High View Parking to ask for right to appeal given that we had not had it and believe that the PCN may have been unfairly issued because the PCN only shows 1 entry time and 1 exit time, as opposed to the two visits that my husband made. We wanted to ask for all the footage between those times. The recorded stay of time was 2hrs 20mins. It was impossible to get in touch with them. DCLB just flatly said pay the 170 pound fine or go to court. We decided to wait for court.
Now we are at that stage to dispute the COUNTY COURT claim. What do we do? We have to respond in the next few days. At this point i just feel like paying it, but I'm hoping you guys will give us some sound advice to spur us on!?If there's any more info you need please just ask!
Thank you so much.
I don't know if this TIMELINE is useful, but thought it might help.
17/02/2023 - Parked at Treliske Retail Park, owned by Highview Parking (HVP)
27/02/2023 - Unbeknownst to me PCN issued by HVP to OLD ADDRESS for reduced sum of 60 pounds. Claimed I spent 2 hours 20 minutes at car park. Exceeded time on display signage.
16/03/2023 - Old address without my knowledge PCN for 100 pounds
03/04/2023 - Again to old address without my knowledge PCN for 170 pounds
02/05/2023 - DCBL Direct Collections Bailiffs send notice of Debt recovery to Old Address without my knowledge - for 170 pounds
04/05/2023 - DCBL send Notice of Debt Recovery to NEW ADDRESS. I receive the letter. Shocked I call the company. Tell me to pay 170 or go to court.
I change address on V5C
15/05/2023 - Send an email to all these email addresses trying to get through to Highview to get the original PCN as have no idea what the PCN was even for exactly and asking for evidence as know I went in and out of car park twice. No-one replies.
[email protected] <[email protected]>; [email protected] <[email protected]>; [email protected] <[email protected]>
- Spend much time after this received calling DCBL, who say pay or go to court and then trying to get through to Highview, to no avail to explain the situation.
- Go to old address and find the original PCNs sitting there with the new owner.
24/05/2023 - Final reminder from DCBL
22/06/2023 - Final Notice of Debt Recovery
19/07/2023 Notice of intended legal action
08/08/2023 - DCBLEGAL Civil and commercial litigation Solicitors - Solicitors reminder letter asking for 170 pounds
06/09/2023 - DCBLegal Letter of Claim
11/10/2023 - Civil National Business Centre from County Court for 263.24 including legal fees etc.
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