Parking Eye 12 minute over stay

ogrumpyone

Hi a newbie here,
My wife has received a parking ticket from Parking Eye that her car overstayed 12minutes.
Her entry to the car park was recorded by ANPR camera at 14:45 and left the car park at 16:57.
However we have a receipt that two hours parking was paid for. The ticket from the machine has the time of 14:51. This was because the nearest parking machine was broken so she had to find one that was working.
I have appealed to parking eye and been turned down. Parking Eye say that the ticket did not cover the duration of the stay.
I have had a look around on the internet and found that there is an allowance for entering and leaving the car park approx 15 mins total 5 mins before and 10 mins afterwards.
I would now like to appeal this to POPLA as I feel that Parking Eye are just going via the ANPR cameras and are not allowing the grace periods that I have read about.
Not knowing anything about this I wonder if anyone has had this happen and what chance do you think we have of POPLA wiping the ticket out.
Also how can I word this appeal with the best chance of winning.

Thanks for any help.

Regards

Le_Kirk

Loads of people have experienced this, just search the NEWBIE sticky third post for how to structure your appeal to POPLA and you could also read the POPLA decisions thread for more inspiration and successful appeals.