Travel republic and missed flights

amckenna97

My recent holiday to las vegas went to plan until i missed my flight home.

Travel republics most recent communication informed me that the return transfer to the airport was booked for 17:50 for a 21:00 flight.

When I arrived i learned the flight was in fact 17:50.

I contacted travel republics emergency number. Travel republic have acknowledged they misinformed me of the time of the flight on the most recent communication and had the transfer arranged for the wrong time.

Travel Republic went on to point out that in june they sent an email advising me of the 17:50 flight and that their terms and conditions advise its my responsibility to check with the airline within 24hrs of the flight in case of any changes to flight times. As a result they would not accept responsibility.

I would argue they have a responsibility on the basis there were no flight time changes within the final 24hrs before the flight and it is resonable for me to accept their most recent communication as superceding the contact in june.

Travel republic claimed to have tried to arrange me a further nights stay in vegas without success. I managed to arrange it with the first hotel i contacted.

I managed to arranged my further transfers. Virgin atlantic were fantastic and arranged flights home the following day free of charge which might have cost in the region of $3000 for the two of us.

I am planning to seek compensation for the cost of an additional nights stay, two taxis and the cost of the missed flight all due to their customer service failure.

I plan to seek compensation directly with travel republic and if they are not agreeable i may be covered by my travel insurance and/section 75 as i paid with my credit card.

Any advice would be greatly appreciated

Thank you.

eskbanker

amckenna97 said:

Virgin atlantic were fantastic and arranged flights home the following day free of charge which might have cost in the region of $3000 for the two of us.

I am planning to seek compensation for the cost of an additional nights stay, two taxis and the cost of the missed flight all due to their customer service failure.

If you flew home for no extra (flight) cost then you have no financial basis on which to claim the cost of the missed flight!  Claiming for actual incremental expenses incurred would be more justifiable though....

Aylesbury_Duck

As above, your claim should be limited to your actual losses.  The free flight home "put you right" on that score, so there's nothing to claim there.  The additional night and the cost of the taxis (presumably one back from the missed flight and one the next day for the actual flight home?) are the things you should be claiming for.

Caz3121

a good lesson on not relying on third party information and to check your booking regularly on the airline website. Did you try and check in online in advance?

Money_Grabber13579

Caz3121 said:

a good lesson on not relying on third party information and to check your booking regularly on the airline website. Did you try and check in online in advance?

It wouldn’t have mattered if they had looked at the flight time and found it was earlier - they wouldn’t have been at the airport in time to make it anyway given that Travel Republic booked the airport transfer for the wrong time. Travel Republic are supposed to be the experts here and they should pay for the additional costs suffered as a result of their mistake.

BethRobinson

Money_Grabber13579 said:

Caz3121 said:

a good lesson on not relying on third party information and to check your booking regularly on the airline website. Did you try and check in online in advance?

It wouldn’t have mattered if they had looked at the flight time and found it was earlier - they wouldn’t have been at the airport in time to make it anyway given that Travel Republic booked the airport transfer for the wrong time. Travel Republic are supposed to be the experts here and they should pay for the additional costs suffered as a result of their mistake.

If they had checked in the morning of departure they would've seen the flight had changed and sorted a transfer in time.