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Credit card company forcing online statements

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  • Section62
    Section62 Posts: 8,670 Forumite
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    Most are being pushed to up their ESG commitments, reducing post (both in terms of paper and vans moving it around the country) will form a small part of that commitment and an easy win. 
    If they are doing it to meet ESG commitments they should say that.

    Instead "We’re experiencing some issues and may not be able to send as many by post as we normally do." implies some kind of technical issue.

    I guess the "issue" could be failing to meet one of their ESG targets, but again they should make that clear in the email if that is the case.
  • molerat
    molerat Posts: 33,501 Forumite
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    I love the way the banks are pushing towards on line documents but are often insisting on original paper documents for ID proof.
    When I have closed a LBG account I always get a paper final statement even though I am paper free and the document is available on line.  Also MBNA send me my BT & MT offers in the post every month.
  • eskbanker
    eskbanker Posts: 35,270 Forumite
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    molerat said:
    I love the way the banks are pushing towards on line documents but are often insisting on original paper documents for ID proof.
    How often?  I thought this was now very much the exception rather than the rule, which banks are you aware of that still do this?
  • eskbanker said:
    molerat said:
    I love the way the banks are pushing towards on line documents but are often insisting on original paper documents for ID proof.
    How often?  I thought this was now very much the exception rather than the rule, which banks are you aware of that still do this?
    Since coming out of the first lockdown from COVID-19, it appears that a large majority of lenders have adapted to digitisation in the form of electronic signing and electronic proofs of documents. In my experience, printed/scanned and now even photographed documents are widely accepted. In my line of work, these documents would normally be secondarily signed/stamped to 'verify' them to the lender.
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  • DullGreyGuy
    DullGreyGuy Posts: 15,619 Forumite
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    se12 said:
    I know that I can printout copies from the online banking website however it isn't the same. Some companies won't accept printed out copies as proof of address which I why I prefer to have an original copy.
    Which companies? When? 

    Every time I've been asked recently to submit proof of address etc its been via a website and so physical media is the problem as you then have to scan it in etc -v- electronic files you can just upload. The only exception to that has been a couple where they wanted "live photos" of documents but there is no way they will tell from a photo if its home or bank printed.
  • MEM62
    MEM62 Posts: 5,115 Forumite
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    se12 said:
    I know that I can printout copies from the online banking website however it isn't the same. Some companies won't accept printed out copies as proof of address which I why I prefer to have an original copy.

    Needing to use it as a proof of address is unlikely to be a persuasive argument for insisting that a statement is printed and sent to you each month.  How often do your need to do this anyway?  There are plenty of alternatives that can be used for proof of address.   
  • se12
    se12 Posts: 7 Forumite
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    edited 24 October 2023 at 12:24PM
    I also use the printed credit card statements as proof of purchase if I ever need to return an item to a shop and can't find the receipt.

    With an official credit card statement the shop cannot refuse this as a proof of purchase. I can imagine some retailers may use the fact that it's a printed online banking statement as an excuse to refuse a refund.
  • eskbanker
    eskbanker Posts: 35,270 Forumite
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    se12 said:
    With an official credit card statement the shop cannot refuse this as a proof of purchase.
    Of course they can!  All an entry on a card statement shows is that you spent a certain amount of money with a merchant, it doesn't say anything about exactly what was bought, so isn't a definitive proof of purchase in any way....
  • DullGreyGuy
    DullGreyGuy Posts: 15,619 Forumite
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    se12 said:
    With an official credit card statement the shop cannot refuse this as a proof of purchase.
    Yeah... please give the legislation that states this. 

    I'll save you searching, there isn't any. There are just some consumer websites like this one saying you MAY be able to use it. 

    If your idea was right and my £300 TV breaks that I cannot remember where I bought it from then all I'd need to do is find any retailer that sells TVs that I spend £300 or more in one transaction with around the date I think I got it and then take the bank statement as proof it must be them even though there may be 3-4 other companies it possibly could be. 
  • lr1277
    lr1277 Posts: 1,975 Forumite
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    edited 24 October 2023 at 1:55PM
    Whilst organisations in the banking industry maybe on board in dealing with PDF copies of statements, there are other organisations that are not on board.
    In the past few years I had to provide paper statements to my stockbroker and CFD provider to prove the account to which I wanted to withdraw money. I didn't ask if there was a way around that and complied.
    I haven't opened a new account recently but those organisations that provide savings accounts linked to your current account, do they not also need paper proof of the account from which the money is provided and returned?
    So yes I still need paper statements as far as I know.
    Edited to add: after posting, I thought this statement might be better in the equivalent thread in the banking and budgeting board. I then read that thread and decided it didn't have the same context as this thread so am keeping this post here.
    2nd edit: paper statements from banks are also useful where you move to somewhere where you are not the owner or bill payer. Say you move in with someone else and they pay all the bills. Then say you don't have a driving licence. Just saying.
    HTH
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