Switching providers technical detail

Hi all, my 24 month broadband contract with BT was ending soon so I called to cancel as I found a much better deal with Vodafone. BT required 30 days notice to cancel, so my service with them ends on 20th November, however I paid £19 to cancel my contract early (it actually ends mid-December, I thought mid-November, but hey ho). The latest activation date I could pick with Vodafone was 15th November. Will this activation cancel my contract with BT on the 15th rather than the 20th and will this incur additional cost? Am I able to call Vodafone in a few days to change my activation date to the 19th? Thanks!

Comments

  • littleboo
    littleboo Posts: 1,468
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    If Vodafone are taking over the service from BT, ie Vodafone will be using Openreach, the you don't need to contact BT. Vodafone will manage the transfer which will cancel the service with BT. You just need to instruct Vodafone to make the transfer on a date which is best for you. You shouldn't cancel the service with BT.
  • iniltous
    iniltous Posts: 2,981
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    edited 21 October 2023 at 4:41PM
    You have probably already messed up , if you called BT and said cease my service ,then as far as BT are concerned you may as well be leaving the country, they will cease your service on the date that was quoted,  if VF are using the Openreach network, then the BT order will have to close completely , before the Vodafone order can proceed, so you will have a period without any service ,

     If VF are using the OR network, you should have just advised VF and left everything to them , including serving your notice to BT .

    If VF are using an alternative network,( not Openreach ) then the date they can provide service is not connected to the BT date , so you could have both working at the same time if you wanted , it’s only if you have a phone number you want to move between BT and VF that the dates need to coincide 
  • iniltous said:
    You have probably already messed up , if you called BT and said cease my service ,then as far as BT are concerned you may as well be leaving the country, they will cease your service on the date that was quoted,  if VF are using the Openreach network, then the BT order will have to close completely , before the Vodafone order can proceed, so you will have a period without any service ,

     If VF are using the OR network, you should have just advised VF and left everything to them , including serving your notice to BT .

    If VF are using an alternative network,( not Openreach ) then the date they can provide service is not connected to the BT date , so you could have both working at the same time if you wanted , it’s only if you have a phone number you want to move between BT and VF that the dates need to coincide 
    But my service with BT ends on the 20th November and my Vodafone service starts on the 16th, so how will I have a period with no internet?

    Am I best off reverting my cancellation with BT and cancelling with Vodafone and sorting this out at a later point?
  • littleboo said:
    If Vodafone are taking over the service from BT, ie Vodafone will be using Openreach, the you don't need to contact BT. Vodafone will manage the transfer which will cancel the service with BT. You just need to instruct Vodafone to make the transfer on a date which is best for you. You shouldn't cancel the service with BT.
    Crap, I've already cancelled with BT. Am I best off reverting the cancellation and invoking my 14 day cooling off period with Vodafone?
  • M25
    M25 Posts: 115
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    Just leave the Vodafone order in place.

    No need to contact BT they will bill you for any part you're due you'll get lots of time to anaylse any charge.
  • phillw
    phillw Posts: 5,590
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    edited 23 October 2023 at 8:02PM
    LJREvans said:
    Crap, I've already cancelled with BT. Am I best off reverting the cancellation and invoking my 14 day cooling off period with Vodafone?
    I would, just to avoid any early cancellation fees. Then sign up with whoever is cheapest when you are a couple of weeks away from coming out of contract with BT.

    Unless vodafone is offering some ridiculously cheap deal, topcashback has up to 67mb/s through shell energy for £15.21 after cash back. After entering my address it estimated 27-37mb/s but I'm getting 44.4mb/s using google speed test.

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